Collections Specialist I

Cable One, Inc.

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Collections Specialist I at Cable One, Inc. (operating under the Sparklight brand), you will play a vital role in maintaining the financial health of the company by managing delinquent accounts and supporting timely revenue recovery, ensuring customers receive fair and accurate billing resolutions while upholding compliance with financial and regulatory standards.
• You will provide excellent customer service regarding collection issues, resolve billing errors and disputes associated with collection issues, and deliver credit and collections support to the Customer Care Sales team, acting as a trusted point of contact for both internal and external stakeholders.
• Your day-to-day responsibilities will include entering bankruptcy notices into billing systems, responding to customer, associate, and collection agency inquiries, providing backup for other Collections Specialists and the Manager as needed, and maintaining the Credit and Collections email inbox to ensure timely communication and issue resolution.
• You will maintain collection reports, learn and comply with Cable One’s credit and collections practices and policies, and adhere to regulatory requirements including SOX (Sarbanes-Oxley Act), ensuring all activities meet internal controls and legal standards.
• You will assist with special projects as assigned, contributing to process improvements and team initiatives, while gaining exposure to cross-functional workflows within the finance and customer service divisions.
• You will acquire and evaluate consumer credit data, support statistical and predictive modeling efforts for new, expanding, or terminated accounts, and help resolve disputed amounts and payments, building analytical and problem-solving skills in a structured collections environment.
• This role consolidates collections functions from multiple Cable One systems into a centralized remote operation, offering you the opportunity to work within a standardized, efficient process that supports national consistency in credit management.
• You will join a company that values associate growth, community involvement, and inclusive workplace culture, where your contributions are recognized through formal awards, advancement pathways, and collaborative team dynamics.
• In this role, you can develop expertise in credit and collections operations, regulatory compliance, financial systems (including DebtNext), and customer conflict resolution—skills that are transferable across finance, banking, and customer service industries.
• You will gain hands-on experience with data entry, reporting, and process adherence in a corporate environment, laying a foundation for future growth into senior collections, credit analysis, or financial operations roles.

🎯 Requirements

• Proficiency in Microsoft Word and Excel for data entry, report generation, and daily task management.
• High School diploma or equivalent; Associate’s degree (A.A.) or relevant two-year college/technical school training preferred, or six months to one year of related experience in collections, customer service, or administrative support.
• Ability to learn and comply with Cable One’s credit and collections policies, regulatory requirements (including SOX), and internal procedures with attention to detail and accuracy.

🏖️ Benefits

• Medical, dental, and vision plans that start on your first day of employment, providing immediate health coverage for you and your family.
• 401(k) plan with 100% company match starting day 1 (up to 5% of eligible compensation), helping you build long-term financial security from the outset.
• Paid time off (vacation, holidays, and personal/sick days) to support work-life balance and personal well-being.
• Group Legal plan with Identity Theft Protection, offering access to legal services and safeguards against fraud.
• Tuition reimbursement (up to $5,250 in the first year) to support continued education and professional development.
• Associate recognition & awards programs, advancement opportunities, and a collaborative work environment that values contributions and fosters career growth.

Skills & Technologies

Remote

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Cable One, Inc.

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About Cable One, Inc.

Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.

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