Collections Supervisor (remote)

📋 Description

• • Lead daily team operations by monitoring queue activity and prioritizing workload to meet departmental service levels and performance goals.
• • Gather, analyze, and report collections data, preparing regular updates for management and supporting performance tracking.
• • Provide training, coaching, mentoring, and side‑by‑side support to new and existing specialists, including refreshers on procedures, systems, and compliance requirements.
• • Review and maintain detailed account documentation, ensuring accuracy, completeness, and adherence to investor and regulatory requirements.
• • Conduct annual performance reviews and deliver ongoing performance evaluations, providing clear, constructive feedback while setting goals aligned with individual development and business objectives.
• • Support hiring and onboarding efforts by participating in candidate interviews, assessing skills and cultural fit, and contributing to the selection and successful integration of new collections talent.
• • Perform special projects, audits, or analyses as required.
• • Ensure adherence to investor, regulatory, and company standards while fostering a high-performing, accountable, and professional collections environment.
• • Drive results aligned with organizational goals through strategic direction, oversight, and leadership of the Collections team.
• • ServiceMac is a new sub-servicing entity backed by leading practitioners in the mortgage servicing industry, focused on superior technology, products, and services for mortgage and real estate industries.
• • First American Financial Corporation has been named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and is recognized as a best place to work for women, diversity, and LGBTQ+ employees.
• • The role offers opportunity to grow leadership expertise in collections operations within a stable, people-first culture that values inclusion and professional development.