Job Overview
Location
US - Remote
Job Type
Full-time
Category
Operations
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
- • Manages & deescalates conflict when speaking to a customer.
- • Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution.
- • Manages delinquencies from rolling to the next level.
- • Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
- • Demonstrates the ability to apply consistency in work processes.
- • Proficient use of multiple systems.
- • Executes & exhausts all skip tracing resources to reach a decision maker.
- • Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt.
- • Appropriate documentation of accounts and follow-up.
- • Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.
- • Competitive, persistent & assertive.
- • Engages in peer collaboration as it relates to sharing/ implementing collection best practices.
- • Ability to work with minimal supervision.
- • Participates in special projects and performs additional duties as required.
🎯 Requirements
- • High School Diploma with 1-2 years of experience in a related field.
- • At least one year of transportation industry customer support experience.
- • Basic accounting and Skip Tracing knowledge.
- • Analytical skills.
- • Sound decision making/judgment.
- • Ability to maintain confidentiality of customer and company information.
- • Organized/Time Management ability.
- • Ability to be productive while maintaining quality.
- • Results-Oriented.
- • Self-motivated.
- • Effective oral and written communication skills.
- • Working knowledge of Google Sheets.
- • Must pass a successful background investigation.
🏖️ Benefits
- • Base pay range.
- • Most sales positions are eligible for commission under the terms of an applicable plan.
- • Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.
- • Comprehensive and market competitive benefits including health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About WEX Inc.
WEX Inc. is a global commerce platform headquartered in Portland, Maine, providing payment processing and business solutions across fleet, travel, and healthcare sectors. Founded in 1983, the company offers fuel cards, corporate payments, virtual cards, and benefits administration technology that simplifies complex transactions, enhances security, and delivers data-driven insights for businesses of all sizes. WEX serves customers in North America, South America, Asia-Pacific, and Europe, enabling efficient fleet operations, streamlined travel booking, and improved healthcare benefit management through innovative payment systems and software.
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