Commerce Operations Specialist

Tinuiti, LLC

Job Overview

Location

Remote - United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• As a Commerce Operations Specialist at Tinuiti, you will play a critical role in driving operational excellence and growth for e-commerce clients by managing catalog data, optimizing performance, and ensuring seamless client experiences. This role matters because it directly impacts client revenue, satisfaction, and retention through data-driven strategies and meticulous account management.
• Day to day, you will own catalog and account management tasks including auditing client catalog data for SEO and customer experience improvements, troubleshooting operational challenges, managing marketplace case logs, and supporting client communications via phone and email to build strong relationships and achieve client satisfaction scores of 9+ and retention rates of 95%+. You will also assist in performance tracking by developing recaps, assigning action items, and helping clients hit topline revenue targets.
• Tinuiti is the largest independent full-funnel marketing agency in the U.S., managing $4 billion in digital media with over 1,200 employees. The company unites media and measurement through its proprietary Bliss Point technology to eliminate waste and scale what works. You’ll join expert Commerce, Search, Social, and TV & Audio teams in a 100% remote role based in the United Kingdom, contributing to measurable results with a culture that values growth and accountability.
• In this role, you will develop advanced skills in e-commerce operations, data analysis using Excel and Google Sheets, client presentation deck creation, and cross-functional collaboration. You’ll gain experience driving growth strategies, optimizing marketplace performance, and influencing client success through data insights and strategic account management—positioning you for advancement in commerce operations, account leadership, or marketing analytics.

🎯 Requirements

• 2-3 years of experience in e-commerce operations account management roles with a proven track record of executing successful growth strategies
• Familiarity with Vendor Central, Seller Central, and Brand Registry (domestic & internationally is a plus)
• Advanced computer skills including Google suite, Microsoft Excel and PowerPoint
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives
• High attention to detail with the ability to efficiently prioritize and execute projects with quality
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams

🏖️ Benefits

• Unlimited PTO with 16 paid holidays, including multiple long weekends, supporting above-industry standard work-life balance
• Healthcare coverage including Medical, Dental, Group Life Insurance, Income Protection, and a Pension Scheme with employer match up to 5% of contributions
• Perks and Wellness: Help@Hand Wellbeing services, Thankful giving, and Equity Parental Leave (16 weeks at 100% pay for birthing parents, 4 weeks for non-birthing parents)
• Learning and Development: On-demand learning via LinkedIn Learning, mentorship program, and leadership/management development resources

Skills & Technologies

REST

Remote

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Tinuiti, LLC

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About Tinuiti, LLC

Tinuiti is a leading digital marketing agency specializing in performance marketing. They offer a comprehensive suite of services including paid search, paid social, SEO, programmatic advertising, email marketing, and affiliate marketing. Their expertise lies in driving measurable results and ROI for clients across various industries. Tinuiti leverages data-driven strategies and advanced technology to optimize campaigns and achieve business objectives. They are known for their deep understanding of the digital landscape and their commitment to client success, helping brands navigate the complexities of online advertising and e-commerce.

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