Job Overview
Location
Remote, South Korea
Job Type
Full-time
Category
Sales
Date Posted
April 10, 2026
Full Job Description
đź“‹ Description
- • As a Commercial Account Executive at Zendesk, you will drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion, playing a vital role in growing the company’s Commercial account base and closing deals of varying sizes and sales cycles.
- • Your day-to-day responsibilities include managing and nurturing customer relationships to ensure maximum satisfaction and retention, proactively identifying cross-sell and upsell opportunities, leveraging data insights and customer intent to enhance prospecting and retention strategies, and leading complex sales cycles using value-based selling techniques to articulate compelling business cases.
- • You will collaborate with internal teams to refine sales strategies, maintain accurate forecasts, establish executive sponsorship with decision-makers, and consistently exceed quarterly and annual revenue goals through disciplined pipeline development and KPI tracking.
- • Zendesk is on a mission to power exceptional service for every person on the planet, building products rooted in the belief that every interaction is an opportunity to make a human connection; this role offers the chance to grow professionally while contributing to a global mission of improving customer experience through innovative SaaS solutions.
- • You will develop expertise in SaaS sales, enterprise relationship management, and data-driven sales execution, gaining exposure to advanced sales methodologies, executive-level engagement, and global market dynamics while working in a flexible, hybrid environment that values inclusion and continuous growth.
🎯 Requirements
- • BA/BS degree or equivalent experience required.
- • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- • Experience managing and expanding customer relationships at various levels, including selling to VP and C-level executives both in person and using remote technology.
- • Exceptional presentation, negotiation, and deal closing skills.
- • Familiarity with key sales tools such as Salesforce and Clari.
🏖️ Benefits
- • Hybrid work model enabling flexibility to work remotely part of the week and connect in person at Zendesk offices worldwide.
- • Commitment to diversity, equity, and inclusion, with ongoing efforts to foster a global inclusive workplace.
- • Equal opportunity employer practices, including reasonable accommodations for applicants with disabilities and disabled veterans.
- • Transparent hiring process with notice about potential use of AI or automated systems in application screening, in compliance with company guidelines and applicable law.
- • Opportunity to work for a mission-driven company powering billions of customer conversations with beloved brands, contributing to meaningful human connections through technology.
Skills & Technologies
About Zendesk, Inc.
Zendesk, Inc. provides cloud-based customer service and engagement software that unifies support, sales, and customer communications. Its platform includes ticketing, messaging, knowledge bases, voice, AI bots, analytics, and workforce tools, integrating email, chat, social, phone, and self-service channels. Founded in 2007 and headquartered in San Francisco, the company serves over 100,000 paid customer accounts across industries worldwide, helping organizations improve customer satisfaction, agent productivity, and operational efficiency through scalable, open, and secure solutions.
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