Job Overview
Location
Remote, Maharashtra, India
Job Type
Full-time
Category
Sales
Date Posted
March 25, 2026
Full Job Description
đź“‹ Description
- • As a Commercial Account Executive for Zendesk’s West India Region, you will drive new business growth and expand existing customer relationships in high-potential verticals including Technology, Retail, eCommerce, and Travel, playing a pivotal role in Zendesk’s mission to transform customer experience through innovative SaaS solutions.
- • You will build and lead a high-volume sales pipeline by identifying, qualifying, and pursuing new opportunities while strategically managing existing accounts to exceed quarterly activity, pipeline, and revenue targets.
- • Collaborate cross-functionally with solution consultants, channel partners, marketing, and business development teams to enhance territory coverage, align go-to-market strategies, and deliver cohesive customer engagement initiatives.
- • Develop deep expertise in Zendesk’s product suite to conduct effective discovery calls, deliver compelling presentations and demos, and articulate the platform’s strategic value to C-level executives and key stakeholders.
- • Cultivate and maintain long-term relationships with prospects and customers across your territory, acting as a trusted advisor who understands business challenges and tailors Zendesk solutions to drive measurable outcomes.
- • Plan and execute targeted customer acquisition and engagement campaigns within the West India region, leveraging market insights and sales best practices to penetrate key accounts and expand market share.
- • Maintain rigorous sales hygiene by tracking all opportunity details—including use cases, timelines, next steps, and forecasts—in Salesforce, ensuring accurate reporting and reliable pipeline visibility.
- • Demonstrate consistent overachievement of sales quotas through disciplined execution, resilient prospecting, and consultative selling techniques tailored to complex, fast-paced sales cycles.
- • Zendesk is a global leader in customer experience software, empowering billions of conversations between brands and their customers; joining our India sales team means contributing to a purpose-driven culture that values innovation, inclusivity, and customer-centricity.
- • You will grow professionally by mastering enterprise sales methodologies, refining executive-level communication, and gaining exposure to global sales operations within a fast-growing, hybrid-first SaaS organization committed to employee development and equity.
🎯 Requirements
- • Minimum 5 years of proven success in selling SaaS software solutions, preferably in commercial or enterprise markets.
- • Bachelor’s degree or equivalent professional experience.
- • Demonstrated experience selling to C-level executives and influencing strategic purchasing decisions.
- • Consistent track record of meeting or exceeding sales quotas in competitive, high-velocity environments.
- • Strong ethical standards, self-motivation, and integrity in all customer and internal interactions.
- • Excellent verbal and written communication skills, with ability to convey complex value propositions clearly and persuasively.
- • Proficiency with Salesforce.com, Google Suite, and sales intelligence tools like Clari for pipeline management and forecasting.
- • Willingness and ability to travel domestically up to 50% of the time within the West India region (Maharashtra, Gujarat, etc.).
🏖️ Benefits
- • Hybrid work model offering flexibility to work remotely part-time while enabling periodic in-person collaboration at Zendesk offices.
- • Access to comprehensive learning and development resources, including sales training, product certifications, and leadership programs.
- • Opportunity to work with a globally recognized brand committed to diversity, equity, inclusion, and belonging (DEIB) in the workplace.
- • Exposure to cutting-edge customer experience technology and engagement with innovative customers across high-growth industries.
- • Supportive, team-oriented sales culture that celebrates collaboration, recognition, and shared success.
- • Competitive compensation package aligned with performance, including base salary, variable commission, and benefits.
- • Commitment to accessibility and reasonable accommodations for applicants with disabilities, ensuring an inclusive hiring process.
Skills & Technologies
Remote
Degree Required
About Zendesk, Inc.
Zendesk, Inc. provides cloud-based customer service and engagement software that unifies support, sales, and customer communications. Its platform includes ticketing, messaging, knowledge bases, voice, AI bots, analytics, and workforce tools, integrating email, chat, social, phone, and self-service channels. Founded in 2007 and headquartered in San Francisco, the company serves over 100,000 paid customer accounts across industries worldwide, helping organizations improve customer satisfaction, agent productivity, and operational efficiency through scalable, open, and secure solutions.
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