Commercial Claims Adjuster - Physical Damage

📋 Description

• • Nirvana is at the forefront of revolutionizing the trillion-dollar commercial insurance industry by harnessing the power of data and cutting-edge technology. We are building a safer world through innovative predictive models that leverage real-time IoT data from billions of connected devices. Our AI-driven platform is transforming insurance operations by offering personalized risk scoring, accelerated underwriting, modernized claims processing, and proactive, data-driven insights to help clients prevent accidents. We have a proven track record of rapid growth, serving thousands of fleets and more than doubling our written premiums year over year. Our extensive data moat, now exceeding 30 billion miles of telematics data, fuels our increasingly predictive models and uncovers new ways to understand and mitigate risk. This data-centric approach has led to superior loss ratios, enhanced efficiency, and an exceptional customer experience, setting new benchmarks in the industry. With significant funding, including a $270 million Series D round in December 2025, we are poised for even greater acceleration. Our leadership team comprises seasoned professionals who have scaled multi-billion-dollar companies like Samsara, Rubrik, and Flexport, alongside industry veterans from Hiscox, The Hartford, and RLI.
• • As we continue our impressive growth trajectory, we are seeking a skilled Commercial Claims Adjuster - Physical Damage to join and strengthen our internal claims program. This pivotal role is instrumental in building and maintaining Nirvana's world-class claims organization. You will be responsible for managing both first and third-party claims, with a specific focus on physical damage and cargo claims. A key aspect of your role will involve auditing and actively driving claim success when working with our third-party claims administrators. We operate as a distributed team, with colleagues across the US, Chile, and India, and maintain offices in San Francisco, CA, Columbus, OH, New York, NY, and Atlanta, GA. This specific position is a hybrid role, based out of our Atlanta (Buckhead) office.
• • In this capacity, you will meticulously analyze insurance coverage in relation to the specific facts of each loss, ensuring accurate application of policy terms and conditions. You will be empowered to make well-informed liability decisions, critically considering factors such as comparative negligence to determine fault and responsibility. A crucial part of your role will involve close collaboration with claims leadership on managing severity losses, adjusting reserves accurately, and conducting thorough claim evaluations. You will leverage your negotiation skills to achieve fair and timely settlements with both first and third-party claimants, always aiming for optimal outcomes.
• • Your ability to effectively utilize the wealth of data available within our systems will be key to identifying and addressing claim trends, contributing to our overall risk mitigation strategies. You will also be expected to contribute to special projects and undertake additional duties as assigned, reflecting your integral role as an individual contributor within our dynamic claims organization. This role demands a proactive, data-driven approach to claims handling, aligning with Nirvana's mission to innovate and lead in the commercial insurance space.
• • The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a proven ability to manage a caseload efficiently and effectively. You will be comfortable working in a fast-paced, high-growth startup environment, embracing ambiguity and demonstrating a strong bias for action. An owner mentality, taking full accountability for your actions and results, is essential. You will also be a strong collaborator, adept at working with team members spread across different time zones and geographies. This is an exciting opportunity to make a significant impact on a rapidly growing company that is redefining the future of commercial insurance.