Commercial Payments Sr. Inside Sales Account Manager

📋 Description

• • Serve as the primary point of contact for existing commercial clients using commercial card or merchant services, ensuring ongoing relationship management and high client satisfaction.
• • Manage and grow an assigned portfolio of commercial clients with a strong focus on retention, spend growth, and cross-selling additional bank services.
• • Identify and target clients with incremental spend opportunities by analyzing transaction data and client behavior patterns.
• • Monitor and track spending trends across managed client portfolios to uncover growth opportunities and potential risk areas.
• • Utilize industry benchmarking tools from VISA and internal data analytics to advise clients on strategies for optimizing payment processes and increasing efficiency.
• • Guide clients through transitions to self-sufficiency in Supplier Enablement, standardized payment terms, and epayables boarding processes.
• • Collaborate closely with Treasury Management Consultants and Commercial Card Consultants to share sales activities, refer qualified opportunities, and align on client strategies.
• • Participate in pricing decisions for products and services based on industry knowledge, client experience, and competitive positioning.
• • Drive revenue expansion from existing customer relationships by executing targeted sales initiatives and supporting Commercial Card Consultants in achieving individual sales goals.
• • Assist Regional Sales Managers in implementing department-wide sales strategies to meet overall business objectives.
• • Promote adoption of technology enhancements and latest platform functionalities to ensure clients benefit from current digital payment solutions.
• • Proactively promote cross-selling of complementary bank services to increase client stickiness and deepen relationships.
• • Establish and maintain a consistent, routine communication cadence with assigned clients to foster trust, identify needs, and sustain growth.
• • Adhere strictly to all applicable compliance, operational risk controls, and regulatory standards as defined by M&T Bank and external authorities.
• • Uphold M&T Bank’s internal control standards by promptly addressing audit findings and regulatory issues.
• • Contribute to an inclusive workplace culture that reflects the M&T Bank brand and supports belonging across all teams.
• • Complete additional duties as assigned to support the commercial payments sales function and organizational priorities.