Community Engagement Manager

NetBox Labs Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary steward of NetBox’s global community, fostering authentic engagement across digital platforms including LinkedIn, Reddit, GitHub, Slack, Hacker News, and industry-specific Discords.
• Proactively monitor community conversations to identify technical questions, emerging trends, and feedback, then collaborate with engineering and product teams to ensure accurate responses and escalate product insights.
• Design, launch, and operationalize the NetBox Heroes advocate program from the ground up—identifying, onboarding, and empowering community champions to create content, speak at events, and assist new users.
• Highlight real-world success stories from NetBox users and contributors through the company blog, podcast series, community newsletters, webinars, and monthly virtual and in-person community meetups.
• Lead monthly virtual community calls, including agenda development, speaker coordination, facilitation, and follow-up to ensure consistent engagement and value delivery.
• Build and manage NetBox’s global meetup strategy, coordinating regional in-person community groups in key cities to deepen local network effects and user adoption.
• Partner with the marketing team to transform community insights into compelling narratives that drive brand awareness, trust, and product adoption.
• Collaborate closely with Product Marketing, Product Management, and the Chief Product Strategy Officer to maintain technical accuracy and alignment in all external community-facing communications.
• Work with Customer Success, Sales, and Partner teams to co-create and amplify joint customer, partner, and user stories that showcase NetBox’s real-world impact.
• Act as the connective tissue between the NetBox Labs team and the broader ecosystem of practitioners, executives, contributors, and partners, ensuring community voices shape business direction.
• Operate with high attention to detail, balancing multiple programs, deadlines, and stakeholder expectations across engineering, marketing, product, and customer-facing teams.
• Maintain a strong presence across technical online forums and social platforms, engaging daily to listen, respond, and surface meaningful patterns within the community.
• Support the growth of NetBox as an open-source ecosystem by nurturing contributor networks, recognizing contributions, and encouraging sustainable community-led innovation.
• Contribute to the company’s culture of simplicity and clear communication by distilling complex technical topics into accessible, community-relevant content.
• Align community initiatives with company-wide goals, ensuring that community-driven growth translates into measurable business value and long-term ecosystem health.

🎯 Requirements

• 3–5 years of experience in community marketing, developer relations, technical advocacy, or related roles within enterprise technology companies
• 2+ years of experience in a fast-paced startup environment working cross-functionally with product, engineering, and marketing
• Demonstrated experience engaging and supporting technical communities, ideally in networking, infrastructure, automation, or open-source ecosystems
• Proven track record of building, scaling, and nurturing community programs—such as user groups, ambassador/advocate programs, meetups, or open-source contributor communities
• Experience with event management including virtual webinars, community meetups, or conference participation
• Knowledge and demonstrable experience communicating with and working with technical audiences; ability to learn and speak the language of network engineering or infrastructure automation

🏖️ Benefits

• Opportunity to shape the growth of the world’s most popular network source of truth and its expanding ecosystem
• Work remotely across the US with a globally distributed team
• Collaborate with industry leaders and investors including Notable Capital, Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital
• Be part of a company culture that prioritizes simplicity, clear communication, and community-first values

Skills & Technologies

GitHub

Grafana

Remote

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NetBox Labs Inc.

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About NetBox Labs Inc.

NetBox Labs Inc. provides open-source network automation and infrastructure management software built around the NetBox ecosystem. Founded by the creators of NetBox, the company offers NetBox Cloud, professional support, training, and enterprise plugins to help organizations model, document, and automate networks at scale while maintaining data integrity and interoperability with existing DevOps and network engineering workflows.

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