Job Overview
Location
Palo Alto, California
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Lead Jerry’s organic community growth across Reddit, Quora, YouTube, and TikTok — platforms where customers actively discuss car insurance, repairs, and ownership — rather than relying solely on in-app interactions
- • Develop and execute a nuanced playbook for community participation: determining optimal timing for posting, responding, or remaining silent to align with each platform’s culture and norms
- • Transform Jerry’s existing subreddits into trusted, self-sustaining communities by fostering authentic dialogue, encouraging user-generated content, and moderating discussions with transparency and consistency
- • Design a scalable content and engagement strategy that maintains human authenticity while leveraging AI tools to augment efficiency without compromising tone or trust
- • Collaborate closely with Growth and Content teams to ensure brand voice, messaging, and strategic priorities are aligned across all community channels
- • Track and report on community health metrics including sentiment shifts, share of voice in relevant conversations, referral traffic driven from community platforms, and citations by large language models (LLMs)
- • Act as the authentic voice of Jerry in high-stakes, high-traffic environments such as r/personalfinance threads and TikTok comment sections, avoiding corporate jargon and adopting conversational, relatable language that resonates with users
- • Identify emerging topics, pain points, and misinformation within community spaces and proactively create content or responses that address user concerns with empathy and accuracy
- • Maintain a deep understanding of the financial and regulatory landscape of insurtech and consumer automotive services to ensure compliance and credibility in all community interactions
- • Build long-term trust by prioritizing organic growth and sustained relationships over short-term PR wins or viral trends
- • Monitor competitor community strategies and industry trends to inform Jerry’s approach and maintain differentiation in a crowded digital space
- • Serve as the bridge between user feedback gathered in communities and product development teams, translating real-world concerns into actionable insights
- • Uphold Jerry’s mission to simplify car ownership by making complex, stressful topics like insurance claims and repair costs feel approachable, transparent, and human
- • Represent Jerry with integrity, ensuring all community interactions reflect the company’s values of accessibility, innovation, and user-centricity
🎯 Requirements
- • 3+ years of experience in community management or organic social growth, preferably within fintech, insurtech, or another consumer-facing, regulated industry
- • Proven ability to write in a natural, non-corporate tone that earns engagement and upvotes on Reddit, Quora, and TikTok
- • Deep understanding of SEO principles and how large language models (LLMs) source and cite information from online communities
- • Demonstrated success in transforming passive or low-engagement forums into active, trusted user communities
- • Experience managing community presence in highly sensitive or stressful consumer categories (e.g., finance, healthcare, insurance)
- • Strategic mindset focused on building systems and processes, not just reactive engagement
🏖️ Benefits
- • Health, dental, and vision coverage
- • Paid time off
- • Paid parental leave
- • 401(k) plan with employer matching
- • Wellness benefits
- • Equity grant opportunities
Skills & Technologies
Onsite
About Jerry Technologies Inc.
Jerry Technologies offers a mobile-first AI platform that automatically compares insurance quotes, refinances auto loans, and shops for home and renters coverage. Users submit photos of existing policies, and the app retrieves and compares rates from carriers to find lower premiums or better terms. The company earns commissions from insurers when policies are switched or originated through its platform, serving consumers seeking to reduce recurring auto and home expenses without manual comparison shopping.
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