Job Overview
Location
Manchester
Job Type
Full-time
Category
Operations
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Manage buyers through the full progression journey from exchange of contracts to practical completion, serving as their primary point of contact and trusted advisor.
- • Proactively communicate construction updates, site milestones, and completion timelines to buyers, ensuring transparency and trust throughout the process.
- • Coordinate daily with mortgage brokers, estate agents, solicitors, and developers to maintain momentum on cases and secure on-time completions.
- • Align all stakeholders—including buyers, developers, intermediaries, and internal teams—on key deliverables, deadlines, and next steps at every stage of the completion process.
- • Identify and mitigate risks to completion early, including mortgage offer expiries, solicitor delays, snagging issues, and documentation gaps before they disrupt timelines.
- • Refer buyers to GetGround Group partners such as Hapi Lettings and furniture packs at optimal points in the buyer journey to enhance their post-purchase experience.
- • Manage a diverse portfolio of buyer cases across multiple off-plan developments and developers, adapting workflows to each site’s unique processes and timelines.
- • Maintain accurate, up-to-date records of buyer status, communication history, and key milestones within the company’s CRM and pipeline tracking systems.
- • Champion a seamless developer exit by ensuring buyer satisfaction is prioritized, recognizing that a positive buyer experience directly supports developer relationships and reputation.
- • Anticipate buyer needs and address concerns proactively, demonstrating patience, clarity, and professionalism in high-pressure situations as completion dates approach.
- • Act as the central hub for information flow between internal sales, operations, and external partners, ensuring no detail is missed and no party is left uninformed.
- • Ensure all documentation, timelines, and compliance requirements are met consistently across all cases to avoid delays or legal complications.
- • Deliver a five-star buyer experience by combining meticulous organization with empathetic communication, turning complex property transactions into confident, stress-free outcomes.
- • Monitor completion pipelines to identify bottlenecks or trends, and provide feedback to improve internal processes and buyer handover protocols.
- • Represent BuyAssociation and the GetGround Group with professionalism, integrity, and a commitment to excellence in every interaction with clients and partners.
🎯 Requirements
- • 2–4+ years experience in sales progression, conveyancing support, new-build property, mortgages, or estate agency
- • Familiarity with off-plan and new-build completions processes
- • Working knowledge of CRM systems (e.g., HubSpot, Salesforce) and case-management tools
- • Exposure to buy-to-let or investor-focused property sales
- • Highly organised with ability to manage multiple buyers, sites, and deadlines simultaneously
- • Confident communicator comfortable liaising with mortgage brokers, solicitors, estate agents, and clients via phone and email
🏖️ Benefits
- • Hybrid working model based in Manchester
- • Permanent full-time role
- • Opportunity to work within the GetGround Group, a global platform transforming buy-to-let investment
- • Inclusive company culture with emphasis on diversity and equal opportunity
- • Collaboration with internal partner teams including Hapi Lettings and other GetGround Group services
- • Professional growth within a scaling real estate investment platform
Skills & Technologies
About GetGround Limited
GetGround Limited operates as an all-in-one property investment platform, specifically designed to streamline the entire property investment process for individuals and businesses. The platform offers comprehensive tools and services that simplify various aspects of property acquisition, management, and portfolio optimization. By centralizing essential investment functionalities, GetGround empowers its users to navigate the complexities of the real estate market more efficiently and with increased confidence. This dedicated approach ensures that investors have access to an integrated experience, enabling them to make informed decisions and achieve their financial objectives within the property sector.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
