Job Overview
Location
Covent Garden
Job Type
Full-time
Category
Product Management
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Carry out anti-money laundering (AML) checks in full compliance with MLR 2019, HMRC Know Your Customer (KYC) requirements, and the EU 5th Directive.
- • Serve as the primary point of contact for customers via email and telephone, managing a high daily volume of interactions related to compliance due diligence.
- • Guide customers through the company’s compliance requirements with clarity, professionalism, and timeliness to ensure smooth order progression.
- • Facilitate the swift completion of customer orders by ensuring all necessary due diligence documentation is received, verified, and processed accurately.
- • Respond accurately and promptly to telephone queries regarding compliance procedures, policies, and documentation requirements.
- • Maintain meticulous and error-free records for all compliance-related tasks, ensuring full audit readiness and regulatory adherence.
- • Stay current with evolving AML regulations, internal compliance procedures, and updates to company policies.
- • Work independently in a fully remote environment while maintaining high standards of accuracy, accountability, and productivity.
- • Collaborate with the Compliance Department to support operational efficiency and contribute to improvements in customer experience and compliance workflows.
- • Adhere strictly to internal protocols and data handling standards to protect customer information and ensure regulatory compliance.
- • Demonstrate a proactive approach to identifying potential compliance risks or bottlenecks in customer onboarding processes.
- • Uphold a professional, polite, and friendly demeanor in all customer communications, reflecting the company’s commitment to service excellence.
- • Contribute to a culture of continuous learning by actively engaging with training materials and feedback to enhance personal and team performance.
- • Work exclusively on Sundays, 7.5 hours per day (8:30am to 5pm), with no other scheduled workdays.
- • Operate confidently within company IT systems and tools to manage customer data, track compliance status, and update internal records.
- • Maintain a high typing speed and accuracy to efficiently handle email correspondence and data entry tasks.
- • Demonstrate strong organizational skills to prioritize and manage multiple customer cases simultaneously without compromising accuracy.
- • Exhibit high integrity, a strong work ethic, and a positive mindset in all responsibilities, even under high-volume conditions.
🎯 Requirements
- • Fluent in English, both written and verbal
- • Excellent communication skills with strong customer service instincts
- • Highly organised, detail-oriented, and committed to accuracy
- • Proactive and comfortable working independently in a remote environment
- • Fast and accurate typist, confident with IT systems
- • Polite, friendly, and professional in all customer interactions
🏖️ Benefits
- • £18 per hour
- • Fully remote (except for training)
- • Sundays only, 7.5 hours per day (8:30am to 5pm)
- • Real opportunities for progression as the business scales
Skills & Technologies
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About 1st Formations Limited
1st Formations Limited is a Companies House-authorized UK company formation agent that incorporates and registers private limited companies online. The service packages include digital and printed company documents, registered office and director service addresses, confirmation statement filing, and ongoing compliance support. Targeting entrepreneurs, accountants, and foreign investors, the company provides same-day incorporation and post-formation administrative services while maintaining statutory records and handling mail forwarding. Established in 2014, it operates from London and is regulated by the Registrar of Companies for England and Wales.
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