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Configuration and Documents Technician

Hyperion Group LLC

Job Overview

Location

Home - UK- England

Job Type

Full-time

Full Job Description

📋 Description

• As a Configuration and Documents Technician at Howden, you will be an integral part of our dynamic Change Team, focusing on enhancing user support, meticulously managing system configurations, and driving project-based improvements within the critical Acturis platform.
• Your primary responsibility will involve expertly handling incoming support requests, overseeing the implementation of both minor and significant project-driven changes, and actively upskilling users to ensure the most efficient and effective utilization of the Acturis system.
• You will be instrumental in maintaining and elevating the quality of system configuration and document management processes, directly supporting the seamless operation of our business functions.
• A key aspect of your role will be to collaborate closely with a diverse range of internal stakeholders, working together to embed best practices and continuously enhance the overall functionality and user experience of the Acturis system.
• You will take ownership of the Acturis document suite, diligently creating and modifying templates to precisely align with evolving business needs and strategic objectives.
• This role requires performing complex configurations of the Acturis platform, translating intricate business requirements into robust and efficient system settings.
• You will work in tandem with the broader applications team, providing essential support for ongoing initiatives and contributing to the planning and execution of future projects.
• A crucial element of your day-to-day will be ensuring that users are consistently kept informed and updated throughout the entire lifecycle of their queries, fostering transparency and trust.
• You will be empowered to escalate complex or challenging issues to your line manager, ensuring timely and expert resolution.
• Maintaining accurate and up-to-date system configuration records is paramount, with a strong emphasis on ensuring all changes are thoroughly documented for auditability and future reference.
• You will be tasked with evaluating new Acturis upgrades, assessing their potential impact on existing processes, and developing strategic activation plans in collaboration with team managers.
• A significant contribution will be the development of user-friendly guides for Acturis upgrades and the delivery of targeted training sessions to Super Users, empowering them to support their teams effectively.
• You will be responsible for creating and executing comprehensive test scripts to rigorously support User Acceptance Testing (UAT) for new features and document enhancements.
• Actively gathering user feedback and development suggestions will be vital, providing structured and actionable input to Acturis for continuous system improvements and innovation.
• You will proactively share your knowledge and best practices with Super Users, fostering a culture of continuous learning and improving overall system efficiency across the organization.
• In addition to your core responsibilities, you will assist with front-line ticket resolution as needed, ensuring a comprehensive support coverage.
• You will contribute significantly to the creation and ongoing maintenance of user knowledge articles, building a valuable repository of information for the team.
• Ensuring strict adherence to regulatory compliance is a non-negotiable aspect of this role, including the principles set by the FCA, Howden regulations, GDPR, anti-money laundering laws, the Bribery Act 2010, and applicable sanctions.
• You will consistently uphold Howden’s high service standards and established procedures, always acting with the utmost integrity and in the best interests of our clients.
• The role may require occasional travel, supported by a valid, clean driving license, and offers flexibility in working hours, subject to business needs, reflecting Howden's commitment to work-life balance.
• You will be part of a company that champions employee ownership and a 'no-limits' mindset, fostering a collaborative and international team environment.
• Contributing to a culture where bravery, mutual support, and a determination to make a positive difference are core values.
• You will be working within an organization that is committed to providing reasonable accommodations to ensure roles align with individual needs, including potential adjustments to working hours or hybrid working arrangements where feasible.

🎯 Requirements

• Minimum of 2+ years of experience supporting the Acturis broking application.
• Bachelor’s degree in Business, IT, or equivalent professional experience.
• Strong knowledge of broking systems, particularly Acturis, including configuration and document template management.
• Proficiency in Microsoft Office Suite, with exceptional accuracy and attention to detail.

🏖️ Benefits

• A career that you define within a global insurance group with employee ownership at its heart.
• A supportive and collaborative culture with like-minded individuals driving positive change.
• Commitment to reasonable adjustments, including potential flexible working hours and hybrid working options.

Skills & Technologies

Hybrid

Degree Required

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Hyperion Group LLC

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About Hyperion Group LLC

Hyperion Group LLC is a U.S.-based private equity and real estate investment firm founded in 2005. It acquires, develops and manages multifamily, commercial and mixed-use assets nationwide, focusing on value-add opportunities and long-term growth. The company also operates a capital advisory platform that structures debt and equity for third-party sponsors. Headquartered in Houston with offices in Dallas and Denver, Hyperion oversees a portfolio exceeding $6 billion in total capitalization and employs an integrated approach combining investment, construction and property management expertise.

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