Job Overview
Location
US, Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As a Consulting Services Account Manager at Epicor Software Corporation, you will own and grow consulting services relationships within a portfolio of existing retail customers, serving as the primary point of contact for all services engagements and driving long-term customer success through strategic account management and proactive opportunity identification.
- • You will manage day-to-day account activities for assigned retail consulting services accounts, build and maintain strong relationships with customer stakeholders, identify and drive renewals, extensions, and add-on engagements, lead services scoping and proposal development in partnership with Sales and Consulting Delivery teams, contribute to consulting services revenue targets by maintaining an accurate pipeline and forecast, manage client expectations and handle escalations professionally to ensure high satisfaction, and collaborate cross-functionally to ensure smooth handoffs, successful delivery, and ongoing value realization for retail customers.
- • Epicor is a global leader in industry-specific ERP software, serving over 5,000 talented professionals dedicated to creating a better business world through data, AI, and cognitive ERP solutions that help businesses stay future-ready by connecting people, processes, and technology; the company fosters a culture of being proactive, proud, and partners, where employees are empowered to thrive through training, mentorship, and continuous support.
- • In this role, you will develop deep expertise in retail industry consulting services, strengthen your ability to manage complex client relationships and navigate escalations, gain hands-on experience in services revenue forecasting and pipeline management, and build trusted partnerships that directly contribute to customer success and Epicor’s mission of creating a more resilient global supply chain.
🎯 Requirements
- • 3+ years of applicable experience with demonstrated success in client-facing, consulting services, or account management roles
- • Experience with Epicor Eagle or Propello platforms is highly preferred
- • High school diploma required; Bachelor’s degree or equivalent experience preferred
🏖️ Benefits
- • Comprehensive health and wellness benefits designed to support overall well-being
- • Internal mobility opportunities with 25% of positions filled internally, plus mentorship, continuing education, and career goal setting support
- • Free LinkedIn Learning licenses for all employees and access to a formal Mentoring Program to boost personal development
- • Inclusive, global workplace that fosters innovation and celebrates partnership, with policies supporting work-life balance and global mobility for international relocations
Skills & Technologies
About Epicor Software Corporation
Epicor Software Corporation develops and supports enterprise resource planning, retail, supply-chain, manufacturing, and distribution software for mid-market companies worldwide. Its cloud and on-premise solutions serve automotive, building supply, manufacturing, distribution, retail, and service industries, focusing on simplifying complex processes and providing real-time operational insights. Founded in 1972 and headquartered in Austin, Texas, the company delivers scalable platforms that integrate financials, inventory, production, sales, and customer management into unified workflows, enabling organizations to improve efficiency, reduce costs, and accelerate growth in competitive global markets.
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