Consumer Experience & Order Management

Scale Army

Job Overview

Location

Egypt

Job Type

Contract

Full Job Description

📋 Description

• This role is open to candidates based in LATAM, Africa, and Eastern Europe.
• The Customer Experience & Order Operations Manager will be responsible for managing customer support operations, overseeing order fulfillment workflows, coordinating with third-party logistics partners, and improving the systems that support order accuracy and customer satisfaction.
• The role is ideal for someone who enjoys operational problem-solving, thrives in execution-focused environments, and takes ownership of improving both customer support and backend operations.
• The Customer Experience & Order Operations Manager will resolve operational issues, identify root causes of recurring problems, document scalable processes, and collaborate with cross-functional teams to improve the overall customer experience.
• The role requires strong customer support and customer service skills, strong operational problem-solving and root cause analysis abilities, excellent written communication and customer-facing communication skills, strong organizational skills and attention to detail.
• The Customer Experience & Order Operations Manager will have direct ownership over customer support operations, fulfillment coordination, and process improvement initiatives while helping build scalable systems that support long-term business growth.
• The role is an opportunity to play a critical role in improving both customer experience and operational excellence within a growing eCommerce business.

🎯 Requirements

• 3–6 years of experience in customer support, customer experience, eCommerce operations, or order management.
• Experience resolving customer issues from initial inquiry through final resolution.
• Experience working within eCommerce or consumer goods environments.
• Strong experience identifying root causes of operational issues and implementing improvements.
• Experience documenting SOPs, workflows, and escalation processes.

🏖️ Benefits

• Opportunity to play a critical role in improving both customer experience and operational excellence within a growing eCommerce business.
• Direct ownership over customer support operations, fulfillment coordination, and process improvement initiatives.
• Ability to build and document scalable operational processes.
• Ability to work independently in a high-volume, execution-focused environment.
• Strong collaboration and stakeholder management skills.
• Ability to improve operational workflows and customer experience processes.

Skills & Technologies

Remote

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Scale Army

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About Scale Army

Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.

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