Job Overview
Location
Remote Nationwide
Job Type
Full-time
Category
Product Management
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Support Medicaid member mail processing by receiving, sorting, and distributing incoming and outgoing correspondence related to member services.
- • Review and process enrollment forms, eligibility documentation, claims-related communications, and other member correspondence with accuracy and timeliness.
- • Track mail status and ensure timely resolution of processing issues while maintaining strict confidentiality of member information in compliance with Medicaid program requirements and HIPAA regulations.
- • Utilize Humana’s Medicaid training and prior administrative experience to execute tasks related to member communication workflows.
- • Exercise discretion and judgment in prioritizing requests, interpreting procedures, and adapting processes under limited guidance due to prior experience in administrative functions.
- • Collaborate with cross-functional teams to resolve mail processing discrepancies and ensure alignment with program compliance standards.
- • Work independently and as part of a team to support continuous improvement of consumer experiences within the Medicaid program.
- • Maintain high attention to detail during data entry and handling of multiple screens and databases to ensure error-free processing.
- • Adhere to work schedule requirements: weekdays 8:00 AM to 5:00 PM Eastern Time.
- • Work from a dedicated home workspace that minimizes interruptions and protects protected health information (PHI).
- • Use Microsoft Office, Outlook, and Word to complete daily administrative tasks and communications.
- • Participate in remote onboarding, training, and occasional in-office meetings or trainings as required.
- • Engage in a pre-recorded voice or SMS text interview process as part of the hiring selection procedure.
- • Operate under the constraints of the DoD SkillBridge Internship or Military Spouse Career Accelerator Fellowship programs, with a duration of 90 days or up to 12 weeks respectively.
🎯 Requirements
- • Transitioning Service Member eligible for DoD SkillBridge or Military Spouse eligible for the Military Spouse Career Accelerator Fellowship
- • Minimum 1 year of customer service experience, including typing/data entry
- • Professional healthcare experience or education in a healthcare discipline
- • Excellent verbal, listening, and written communication skills
- • Proficient in Microsoft Office, Outlook, and Word
- • Working knowledge of computers with demonstrated technical aptitude and ability to quickly learn new systems
🏖️ Benefits
- • Networking opportunities provided during the internship or fellowship period
- • Humana will provide telephone equipment appropriate for job requirements
- • Bi-weekly internet expense payment for employees residing in California, Illinois, Montana, or South Dakota
- • Remote work flexibility with work-from-home setup supported by company-provided equipment
Skills & Technologies
About Humana Inc.
Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.
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