Contact Center Manager

📋 Description

• • The Contact Center Manager at Assurant plans, organizes, leads, controls, and coordinates the day-to-day activities of a team of contact center associates involved in providing services in the area of Hazard Outsourcing, ensuring operational excellence and client satisfaction.
• • Day-to-day duties include developing short- and long-term goals, enforcing corporate policies, coaching associates, managing performance metrics, resolving personnel and customer complaints, recruiting talent, aligning staff resources, and maintaining reports on attendance, productivity, and staffing models.
• • Assurant is a Fortune 500 global business services company operating in 21 countries, known for its innovative culture and recognition as a Best/Great Place to Work in 15 countries, supporting major consumer purchases through mobile device solutions, insurance products, and extended service contracts.
• • The role offers career growth opportunities in the mortgage banking and insurance industries, with exposure to cross-functional operations, process improvement initiatives, and leadership development within a supportive, values-driven environment.