Job Overview
Location
Remote - Tennessee
Job Type
Full-time
Category
Customer Support
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • The Contact Center Specialist serves as the first point of contact for patients seeking behavioral health services at Centerstone, playing a vital role in connecting individuals and families to appropriate care and support.
- • Day-to-day responsibilities include delivering compassionate, respectful customer service; scheduling appointments; conducting crisis screenings; verifying insurance; managing referrals in Salesforce; documenting interactions in CRM/EMR systems; and meeting KPIs and quality standards while maintaining HIPAA compliance.
- • Centerstone is a leading nonprofit behavioral health system with thousands of employees dedicated to transforming lives through accessible, high-quality mental health and addiction services across diverse populations and settings.
- • In this role, the individual will develop expertise in behavioral health navigation, healthcare systems, CRM/EMR platforms, and patient engagement—gaining valuable experience in a mission-driven organization that values integrity, respect, and empowerment.
Skills & Technologies
About Centerstone
Centerstone is a nonprofit health system providing mental health and substance-use services across Florida, Illinois, Indiana, and Tennessee. Founded in 1955, it offers crisis care, outpatient therapy, residential treatment, housing support, and community-based programs for children, adults, veterans, and families. The organization also delivers research, training, and employee assistance services while operating a 24/7 crisis hotline and telehealth platforms to expand access.
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