Contracts Assistant

John Wiley & Sons, Inc.

Job Overview

Location

Remote, GBR

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for internal teams and customers regarding contracts-related inquiries, providing timely and accurate responses in alignment with department guidelines.
• Manage and monitor shared communication channels to ensure all queries are acknowledged, routed appropriately, and resolved efficiently.
• Oversee key stages of the contract lifecycle within the Contracts Lifecycle Management (CLM) system, ensuring accurate data entry, workflow compliance, and document completeness.
• Receive partially signed contracts from the Contracts Special Inbox, track their status, process them for countersignature, and return completed documents to customers.
• Verify fully signed contracts for regulatory and procedural compliance, collaborating with the Sales team to resolve discrepancies and finalize documentation.
• Ensure all executed contractual documents are archived correctly in the designated systems, including CLM and Shared Drive, maintaining organized and accessible records.
• Assist Contracts and Sales teams in locating, retrieving, and processing contractual documents upon request, supporting timely decision-making and audit readiness.
• Support data and reporting functions within the Contracts system by validating input accuracy and contributing to internal metrics and tracking requirements.
• Liaise directly with customers to facilitate the correct return of licenses, promote the use of digital signatures, and encourage adoption of digital contract submission processes.
• Maintain high standards of attention to detail in all administrative tasks, ensuring error-free documentation and compliance with internal procedures.
• Demonstrate active listening and clear written/verbal communication when interacting with internal stakeholders and external customers, applying professional business etiquette at all times.
• Independently manage routine operational tasks with minimal supervision, prioritizing workload effectively to meet deadlines and service level expectations.
• Follow up promptly on outstanding actions, ensuring no request or document is overlooked and all workflows remain on schedule.
• Adapt to setbacks or errors by learning from experience and implementing corrective measures to improve process efficiency and accuracy.
• Build and maintain collaborative relationships with peers, managers, and cross-functional teams to support seamless operations across departments.

🎯 Requirements

• High-school diploma
• Experience in a similar role involving clerical tasks or customer service
• Competent use of software including Word, Excel, and PDF tools
• Strong attention to detail and ability to ensure data completeness
• Ability to communicate effectively via email, chat, and other digital platforms
• Demonstrated ability to follow up efficiently and manage multiple tasks

🏖️ Benefits

• Competitive salary range of 25,353 GBP to 31,384 GBP
• Remote work location based in the United Kingdom
• Meeting-free Friday afternoons for focused work and professional development
• Opportunities for internal mobility and continual learning
• Comprehensive benefits package including health and well-being programs
• Commitment to fair, transparent pay and equal opportunity employment

Skills & Technologies

Remote

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John Wiley & Sons, Inc.

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About John Wiley & Sons, Inc.

Global research and education company founded in 1807, providing academic, professional and educational content, services and platforms. Publishes peer-reviewed journals, books and digital resources across science, technology, medicine, business and the humanities. Delivers learning solutions, corporate training and assessment tools to universities, libraries, corporations and students worldwide.

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