Job Overview
Location
Anywhere in France
Job Type
Full-time
Category
Customer Support
Date Posted
April 7, 2026
Full Job Description
📋 Description
- • As a Care Expert at Alan, you will be the trusted guide for members, transforming their healthcare requests into delightful experiences by providing meaningful solutions, swift responses, accurate information, and transparent guidance.
- • You will spend 80% of your time delivering exceptional member support across email, chat, and phone (call-back only), and 20% leading innovative Care projects tailored to your expertise, such as designing member empowerment initiatives or improving team structures.
- • Alan is a vertically integrated health partner uniting insurance and smart healthcare delivery, serving over 950K+ members across France, Spain, Belgium, and Canada, with a mission to make prevention the new norm of care and help people live in good health to 100.
- • In this role, you will deepen your expertise in the French healthcare system and B2B partner needs, drive process excellence, lead cross-functional projects, guide fellow team members, and grow through Alan’s coaching culture and distributed ownership model.
Skills & Technologies
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
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