Job Overview
Location
Remote (EU)
Job Type
Full-time
Category
Customer Support
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Handle inbound calls from restaurants across Lithuania and Poland to resolve ordering, delivery, and account-related issues with clear and effective solutions
- • Conduct outbound calls to newly registered restaurants with high daily interest, using a structured cadence of calls, emails, and WhatsApp to qualify, convince, and onboard them within 10 days
- • Identify and pursue cross-selling opportunities to increase account revenue by promoting additional products or services relevant to restaurant customers
- • Manage written communication channels including claim submissions, reviews, and registrations, ensuring accurate documentation and timely resolution
- • Collaborate with internal stakeholders across sales, logistics, and claims teams to ensure seamless information flow and customer issue resolution
- • Maintain accurate records of customer interactions and account status using CRM and ticketing systems such as Salesforce, HubSpot, or Zendesk
- • Drive customer retention by building strong relationships through proactive, empathetic, and solution-oriented service
- • Work within CET time zone to align with operational hours and customer support needs across Lithuania, Poland, and Germany
- • Operate in a high-volume, target-driven environment with measurable KPIs for call volume, conversion rates, and onboarding speed
- • Balance multiple customer accounts simultaneously while prioritizing urgent issues and maintaining quality service standards
- • Act as the primary point of contact for restaurant clients, representing Saltz’s brand through professional, clear, and consistent communication
- • Utilize knowledge of restaurant industry needs to provide informed advice on product selection, delivery timelines, and ordering processes
- • Contribute to continuous improvement of customer support processes by sharing feedback and observations from frontline interactions
- • Ensure compliance with internal protocols for claims handling, customer data management, and communication standards
- • Support the expansion of Saltz’s market presence in Lithuania, Poland, and Germany by delivering exceptional onboarding and post-sale experiences
- • Maintain a high level of organization and discipline in managing daily workflows, lead tracking, and follow-up tasks
- • Adapt quickly to evolving customer needs and platform updates as Saltz scales its marketplace operations across Europe
- • Work remotely from anywhere within the EU, with a commitment to reliable connectivity and availability during CET business hours
🎯 Requirements
- • 1–3 years of experience in inside sales, telesales, or customer outreach, preferably in high-volume call environments
- • Native or C1-level proficiency in Lithuanian, English, and Polish
- • Strong phone presence with persuasive communication and objection-handling skills
- • Experience using CRM or ticketing systems such as Salesforce, HubSpot, or Zendesk
- • Results-driven mindset with ability to manage multiple leads/accounts simultaneously under targets
- • Comfort with multi-attempt outbound cadences and target-oriented performance expectations
🏖️ Benefits
- • Remote work from anywhere within the EU, provided CET time zone alignment is maintained
- • Full-time employment with a gross annual salary of 25,000–30,000 EUR
- • Opportunity to work with a fast-growing, Series A-backed foodtech company expanding across Europe
- • Direct impact on customer acquisition and retention in key European markets
Skills & Technologies
About Saltz
Saltz is a technology company focused on providing innovative solutions. They specialize in [mention specific areas if known, e.g., AI-driven analytics, cloud infrastructure, cybersecurity, software development]. Their mission is to empower businesses with cutting-edge tools and services that enhance efficiency, drive growth, and solve complex challenges. Saltz is committed to delivering high-quality, scalable, and secure products tailored to meet the evolving needs of their clients across various industries. The company prides itself on its team of experts who leverage deep technical knowledge and a customer-centric approach to foster long-term partnerships and achieve measurable results.
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