CPT-10596 Patient Adherence Treatment Tracking VA

20four7 Remote Staff Inc.

Job Overview

Location

Worldwide

Job Type

Full-time

Full Job Description

📋 Description

• This is a Senior-Level Administrative VA opportunity focused on Patient Adherence and Treatment Tracking, offering a remote, independent contractor role with a global reach, primarily serving clients in developed markets like the United States, United Kingdom, Canada, and Australia.
• The core responsibility of this role is to meticulously track and coordinate osteoporosis treatment plans for patients undergoing injectable and oral therapies, such as Prolia, Evenity, and Reclast.
• You will play a crucial role in ensuring patients remain on schedule with their treatments by identifying individuals who are due or overdue for essential steps like injections, laboratory tests, or follow-up appointments.
• A key aspect of the job involves proactively flagging any missing documentation or incomplete care steps within the patient's treatment pathway, ensuring a seamless and compliant care journey.
• You will also be responsible for monitoring the timing of crucial diagnostic tests like DXA scans and verifying patient insurance eligibility to prevent any disruptions in treatment.
• The role requires close coordination with specialty pharmacies to manage various aspects of medication delivery and authorization.
• This includes tracking the shipment status of medications, managing prior authorization processes, and understanding the different insurance pathways for patient access to treatment.
• You will also communicate with infusion centers to facilitate the smooth delivery of care.
• Responsibilities in this area include sending necessary lab documentation to the centers and confirming scheduled appointments and treatment completion.
• A significant part of the role involves direct patient outreach through proactive outbound calls.
• These calls are designed to confirm medication adherence, ensure patients are scheduling and completing required lab work, and verify upcoming treatment appointments.
• Maintaining a professional, empathetic, and clear communication style during these patient interactions is paramount.
• It is critical to understand that this role is highly structured and process-driven, with strict limitations on clinical involvement.
• You will NOT be interpreting lab results or making any clinical decisions.
• You will also NOT be handling billing dispute issues or performing same-day visit scheduling tasks.
• Any clinical questions or concerns related to lab results or patient health must be immediately escalated to the designated Medical Assistant (MA) or provider.
• Accurate and diligent documentation is a fundamental requirement of this position.
• You will be required to log all qualifying activities in a time tracker, meticulously recording the date, task category, and duration in minutes.
• Maintaining organized and accurate spreadsheet tracking of your activities is essential.
• All patient outreach attempts and coordination efforts must be thoroughly documented within the client's EMR or designated tracking system.
• The objective of your engagement is to directly contribute to the client's business efficiency, enhance their service delivery, and support operational functions through high-quality, task-specific services.
• This role demands an individual who is extremely detail-oriented, confident in their communication skills, and comfortable navigating Electronic Medical Record (EMR) systems and spreadsheets on a daily basis.
• You will be working within a defined scope of work, adhering to an independent contractor agreement, and performing services professionally with strict adherence to agreed-upon timelines, guidelines, and deliverables.
• This position offers a flexible work schedule, initially part-time (20 hours/week) with the potential to transition to full-time (40 hours/week), with daily working hours flexible within the 8 AM to 5 PM CST timeframe, Monday through Friday.
• You will receive free training on required EMR systems like Athena, ensuring you are well-equipped to succeed.
• This is an opportunity to join a supportive community and benefit from constant support and guidance.

🎯 Requirements

• Minimum of 3 years of experience in healthcare administration, care coordination, or medical office support.
• Proven experience with high-volume outbound calling, demonstrating confidence and professionalism when speaking with patients and medical offices.
• Excellent English communication skills with a Level A/B accent (native or near-native).
• Proficiency in using EMR systems (Athena experience is preferred, though training will be provided).
• Strong spreadsheet proficiency, particularly with Google Sheets or Microsoft Excel.
• Exceptional attention to detail and a highly process-driven approach to tasks.
• Demonstrated ability to work independently with consistent accuracy and reliability.

🏖️ Benefits

• Competitive contractor rates.
• Weekly payment processing for consistent income.
• Access to various open roles for potential future opportunities.
• Free training and upskilling programs to enhance your professional development.
• Constant support and guidance from the 20four7VA team.
• Membership in a vibrant community of professionals ready to offer support.

Skills & Technologies

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

20four7 Remote Staff Inc.

Visit Website

About 20four7 Remote Staff Inc.

20four7 Remote Staff is a global virtual staffing company that connects businesses with skilled remote professionals. They specialize in providing virtual assistants, customer support, administrative staff, and specialized roles like SEO and digital marketing experts. Their business model focuses on offering cost-effective and flexible staffing solutions, enabling companies to scale their operations without the overhead of traditional employment. They cater to a diverse range of industries, helping businesses improve efficiency and productivity by leveraging talent from around the world. 20four7 Remote Staff aims to be a reliable partner for businesses seeking to optimize their workforce through remote talent acquisition.

View Company Profile