CRC Benefits - New Business Processing Associate - Employee Benefits (Remote)

TIH Insurance Services, LLC

Job Overview

Location

Remote - Florida

Job Type

Full-time

Full Job Description

📋 Description

• Evaluate new case and add-on risks to ensure timely and quality underwriting by reviewing enrollment materials and detailed medical records to determine appropriate underwriting actions.
• Enroll new groups and members on carrier online systems to facilitate accurate and efficient processing of applications.
• Review final rates, benefit options, and underwriting requirements to ensure compliance with carrier guidelines and policy terms.
• Contact brokers and agents to request additional information when cases require clarification or missing documentation.
• Generate accurate quotes based on actual enrollment data to ensure correct premium calculations are submitted to carriers.
• Notify brokers and agents of the status of cases, including approvals, declines, or withdrawals, and alert them to overdue premium payments.
• Process broker of record change letters and agent licensing documentation to ensure proper appointment with carriers and accurate commission payments.
• Respond to broker inquiries promptly and accurately to maintain strong external relationships and service standards.
• Maintain strict adherence to company confidentiality standards regarding sensitive member and carrier information.
• Stay current on medical conditions, terminology, and evolving insurance products to support accurate underwriting decisions.
• Manage multiple tasks simultaneously while meeting deadlines and maintaining high-quality output in a fast-paced environment.
• Collaborate with team members using video and screen sharing technology to ensure seamless remote teamwork and communication.
• Perform duties requiring prolonged sitting, frequent speaking and hearing, and occasional standing, walking, bending, kneeling, and lifting up to 25 lbs.
• Be available for occasional long or irregular hours to meet business needs and processing deadlines.
• Interpret and apply underwriting procedures, regulations, and contractual obligations accurately and consistently.
• Negotiate effectively with brokers and agents to resolve case issues and align on underwriting outcomes.
• Determine when issues require escalation to supervisors or other departments to ensure timely resolution.
• Contribute to a positive, inclusive, and collaborative team culture focused on trust, inclusion, and innovation.
• Utilize Microsoft Office Suite (Excel, Word, Outlook Exchange) proficiently to manage data, documentation, and communications.
• Demonstrate strong written and verbal communication skills when interacting with internal staff and external brokers/carriers.

🎯 Requirements

• High School diploma or equivalent with a minimum of one (1) year of underwriting or related medical insurance experience; Associate degree preferred
• Working knowledge of medical conditions/terminology and insurance products
• Basic understanding of underwriting principles
• Proficient in Microsoft Office (Excel, Word, Outlook Exchange) and Internet Explorer
• Strong ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Ability to read, comprehend, and interpret underwriting procedures, regulations, and contracts

🏖️ Benefits

• Medical, dental, and vision insurance
• Life, disability, and AD&D insurance
• Tax-advantaged savings accounts
• 401(k) plan with company match
• Generous paid time off including holidays, vacation, sick days, and new parent leave
• Eligibility for restricted stock units and/or deferred compensation plan

Skills & Technologies

Junior

Remote

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TIH Insurance Services, LLC

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About TIH Insurance Services, LLC

TIH Insurance Services, LLC is a Texas-based wholesale insurance broker and managing general agent specializing in commercial property, casualty, and professional liability coverages. The firm designs and places tailored programs for retail agents and their middle-market clients across construction, energy, real estate, manufacturing, and professional services sectors. It operates as a Lloyd’s coverholder and leverages carrier relationships to deliver admitted and non-admitted solutions, risk management tools, and claims advocacy services throughout the United States.

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