Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • At Passion.io, we are at the forefront of the creator economy, empowering individuals to transform their passion into sustainable, scalable businesses. We are revolutionizing how creators build, launch, and grow their ventures with cutting-edge AI-powered features. This role is pivotal in guiding our premium creators through every stage of their journey – from initial onboarding and successful launch to robust monetization and long-term retention. Your mission is to ensure our creators don't just publish an app, but build a thriving business characterized by consistent revenue, customer loyalty, and a strong reputation.
- • This is not a typical Customer Success role. We are seeking a proactive and commercially astute individual who possesses a deep understanding of the creator ecosystem. You will need to be adept at audience growth strategies, effective offer positioning, the psychology of monetization, revenue strategy development, and the practicalities of scaling a personal brand. Your approach should be forward-thinking, anticipating and designing momentum for your creators before potential challenges arise, rather than reacting to them.
- • If you have firsthand experience within the creator economy – whether you've built your own brand, coached others, or successfully launched ventures – this opportunity is tailor-made for you. You will be responsible for managing a portfolio of approximately 45 premium creators, predominantly based in the US, requiring you to be comfortable working across various time zones, including EST and PST.
- • A typical day in this role involves a dynamic range of activities. You will be actively guiding creators in refining their offers and pricing strategies, meticulously reviewing their funnel strategies in preparation for launches, and proactively identifying early indicators of churn within your portfolio. You'll maintain detailed records of creator progress and revenue milestones, and conduct impactful 'momentum calls' where you challenge creators' thinking with care and clarity to drive growth. A key responsibility will also be ensuring creators are effectively leveraging our latest product features to maximize their success.
- • Your role is fundamentally about steering creator growth, not just managing accounts. You will operate with a strong commercial awareness, treating each creator's success as if it were your own. This involves a deep dive into their business objectives and a commitment to helping them achieve their revenue and growth targets.
- • Throughout the week, you will engage in structured business review sessions, execute and refine lifecycle playbooks to ensure consistent creator development, and diligently monitor key performance indicators such as Net Revenue Retention (NRR), engagement signals, and overall creator health scores. You will be adept at identifying natural upsell opportunities that arise from strategic discussions and will play a crucial role in channeling creator feedback to our Product and Marketing teams. Furthermore, you will collaborate cross-functionally with various departments to achieve our shared retention objectives.
- • This is a high-touch, high-impact, and high-ownership position. You will be empowered to make decisions and drive initiatives that directly influence the success of our creator partners.
- • Looking at the long game, your contributions will be instrumental in shaping the future of creator success at Passion.io. You will refine and enhance our onboarding, launch, and retention playbooks, strengthening scalable, high-touch systems that support our growing creator base. Your efforts will be focused on turning creators into enthusiastic brand advocates, reducing churn through proactive and strategic interventions, and increasing expansion revenue through intelligent offer positioning. You will contribute meaningfully to the evolution of our Customer Success function, ensuring it remains at the cutting edge of supporting the creator economy.
- • In essence, you are not just maintaining relationships; you are actively shaping the outcomes and long-term viability of our creators' businesses, solidifying Passion.io's position as the premier platform for creator success.
🎯 Requirements
- • Proven experience in a creator economy-focused role, such as creator management, coaching, or business development within a SaaS environment.
- • Deep understanding of audience growth, offer positioning, monetization strategies, and revenue generation tactics within the creator or personal brand space.
- • Demonstrated ability to build strong relationships, provide strategic guidance, and drive commercial outcomes for clients or partners.
- • Experience with SaaS platforms and a knack for understanding and articulating the value of new product features.
- • Excellent communication, presentation, and interpersonal skills, with the ability to conduct challenging conversations with empathy and clarity.
- • Proactive, results-oriented mindset with a strong sense of ownership and a commercial acumen.
🏖️ Benefits
- • Fully Remote Work Environment: Enjoy the flexibility and autonomy of working from anywhere.
- • Competitive Salary and Performance Bonuses: Be rewarded for your contributions and successes.
- • Opportunity to Shape the Future of the Creator Economy: Play a key role in a rapidly growing and innovative industry.
- • Professional Development and Growth: Access to resources and opportunities to enhance your skills and advance your career.
- • Collaborative and Supportive Team Culture: Work with passionate and dedicated colleagues in a high-impact environment.
- • Health and Wellness Programs: Support for your overall well-being.
Skills & Technologies
Remote
About Passionio GmbH
Passionio is a German company focused on creating a digital platform that connects individuals with personalized learning experiences and professional development opportunities. The platform leverages AI to match users with relevant courses, mentors, and career paths, aiming to empower lifelong learning and skill enhancement. Passionio operates within the EdTech and HR Tech industries, providing solutions for both individual learners and corporate clients seeking to upskill their workforce. Their business model revolves around subscription services and B2B partnerships, facilitating accessible and effective personal and professional growth.
