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Solutions Engineer

Skio Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Skio is on a mission to revolutionize the subscription economy for Shopify brands, empowering them to transform one-time buyers into loyal, recurring customers. We are a fast-paced, innovative company that thrives on continuous improvement, releasing new features weekly to stay ahead of the competition. Our success is evident in the trust placed in us by leading brands such as Grüns, Everyday Dose, IM8, and Instant Hydration, who rely on Skio for their subscription revenue growth. We are seeking a dynamic and versatile Solutions Engineer to join our growing team and play a pivotal role in our continued success.
• As a Solutions Engineer at Skio, you will be a critical bridge between our technical teams, sales, and our valued clients. This role demands a unique blend of technical expertise, strategic thinking, and exceptional communication skills. You will be instrumental in demonstrating the value of Skio's platform, architecting solutions, and ensuring seamless integrations for our diverse customer base. This is an opportunity to work at the intersection of cutting-edge technology and high-growth e-commerce, contributing directly to the success of some of the most exciting brands on Shopify.
• You will be a key 'Connector,' working closely and strategically across multiple departments. This involves liaising effectively between Engineering, Product, Migration Launch, and collaborating hand-in-hand with the Sales team. Your ability to be multi-lingual in the technical and business aspects of these different facets will be crucial for success. You'll translate complex technical concepts into clear, actionable insights for non-technical stakeholders and vice versa, ensuring alignment and driving projects forward.
• You will also be a 'Builder.' While the Solutions Engineering function has a foundation within Skio, you will be tasked with building upon it significantly. This includes developing proof-of-concepts (POCs) to showcase innovative solutions, creating minimum viable products (MVPs) for new features or integrations, and formulating feature recommendations that may not yet exist within our product roadmap. Your creativity and technical prowess will directly shape the future of Skio's offerings.
• We are looking for 'Learn it alls, not know it alls.' Your existing background and experience are valuable, but the fast-paced nature of Skio means you will encounter new challenges and technologies regularly. You need to possess a strong aptitude for learning and adapting. This involves viewing problems through multiple lenses: identifying the ideal technical solution while also being adept at finding pragmatic workarounds. No stone will be left unturned in your quest to deliver exceptional solutions and support.
• Your day-to-day responsibilities will encompass a wide range of technical and client-facing activities. You will be deeply involved in front-end web development, utilizing technologies such as HTML, CSS, JavaScript, Typescript, Liquid (Shopify's templating language), React, and Next.js. This will enable you to customize and optimize client experiences on the Shopify platform.
• You will leverage your advanced knowledge of API frameworks and integrations, with a strong emphasis on GraphQL, which is central to Skio's ecosystem. Familiarity with REST APIs will also be important for broader integration capabilities. You will architect and implement robust integrations that connect Skio with various e-commerce tools and services.
• A significant part of your role will involve working cross-functionally. You will need to understand how a product is built, potentially delve into the underlying code, and grasp how all the pieces come together to be brought to life. This holistic understanding will be vital for effective collaboration and problem-solving.
• You will be comfortable presenting in front of large audiences, acting as a key technical resource during sales calls and client evaluations. This requires the ability to articulate highly technical details when necessary, as well as simplify complex concepts into layman's terms (ELI5) when addressing different audiences. Mastering this balance is key to effectively communicating Skio's value proposition.
• You will also be involved in responding to Requests for Proposals (RFPs). This entails understanding how customers develop their RFP requirements and how to craft compelling, accurate responses that highlight Skio's capabilities and solutions.
• Previous experience working closely with partners and agencies is highly valued. You will need to navigate different perspectives, understanding when to push back on certain approaches and when to stand back and collaborate, ensuring the best outcomes for Skio and our clients.
• This role offers a unique opportunity to get in on the ground level and contribute to the continued growth and development of Skio. Your ideas and execution will be instrumental in making our ambitious goals a reality, ensuring mutual success for both Skio and yourself. If you are a proactive, technically adept individual with a passion for e-commerce and a drive to build and innovate, we encourage you to apply.

🎯 Requirements

• Proficiency in front-end web development technologies including HTML, CSS, JavaScript, Typescript, Liquid (Shopify's templating language), React, and Next.js.
• Advanced knowledge of API frameworks and integrations, particularly GraphQL, with a strong understanding of REST principles.
• Proven ability to work cross-functionally across Engineering, Product, Sales, and Migration teams, translating technical concepts for diverse audiences.
• Experience presenting technical solutions to both technical and non-technical stakeholders, including comfort with large audiences and simplifying complex information (ELI5).
• Familiarity with responding to Requests for Proposals (RFPs) and understanding the customer procurement process.
• Previous experience collaborating with agency partners, demonstrating an ability to manage differing perspectives and drive consensus.

🏖️ Benefits

• Competitive salary and equity package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Remote work flexibility.
• Opportunity to work with a fast-growing company and leading Shopify brands.
• Professional development and learning opportunities.

Skills & Technologies

JavaScript

TypeScript

React

Next.js

GraphQL

Remote

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Skio Inc.

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About Skio Inc.

Skio is a SaaS company that provides a subscription management platform for e-commerce businesses. Their solution empowers merchants to create and manage recurring revenue streams, offering features like customizable subscription plans, flexible billing options, and seamless integration with popular e-commerce platforms such as Shopify. Skio aims to help businesses increase customer lifetime value, reduce churn, and build more predictable revenue by simplifying the complexities of subscription management. They operate within the e-commerce and fintech industries, focusing on enabling businesses to leverage the power of recurring revenue models.

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