Job Overview
Location
Warsaw
Job Type
Full-time
Category
Product Management
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Audit a sample of credential reviews conducted by ShiftKey’s Operations team and third-party vendors to verify accurate validation and entry of healthcare professionals’ credentials into company systems.
- • Produce weekly reports identifying recurring errors and trends, categorized by credential type and individual reviewer performance.
- • Translate audit findings into actionable insights to guide coaching conversations between managers and team leads.
- • Provide tailored recommendations to regional Credentialing Leads for improving processes, training materials, and operational workflows.
- • Assist in training new hires on credentialing standards and audit procedures.
- • Respond to time-sensitive audit requests and participate in special projects as needed.
- • Ensure compliance with internal quality standards by meticulously reviewing credential documentation for completeness, accuracy, and regulatory alignment.
- • Collaborate cross-functionally with Operations and Credentialing teams to identify systemic issues and propose scalable solutions.
- • Maintain detailed documentation of audit results, corrective actions, and follow-up outcomes for internal review and compliance purposes.
- • Monitor credentialing quality metrics over time to detect emerging risks or degradation in review accuracy.
- • Communicate findings clearly and persuasively to non-technical stakeholders to drive behavioral and procedural change.
- • Uphold confidentiality and data integrity when handling sensitive healthcare professional information.
- • Adapt audit methodologies as credentialing policies or regulatory requirements evolve within the healthcare staffing industry.
- • Contribute to a culture of continuous improvement by actively participating in process refinement sessions and feedback loops.
- • Work primarily remotely with encouraged in-office collaboration on Tuesdays and Wednesdays in Warsaw’s Powiśle district to support team engagement.
🎯 Requirements
- • 2 years of experience in a similar role with proven ability to plan, conduct, and document quality audits.
- • Fluency in English (written and spoken).
- • A sharp eye for detail and a natural instinct for spotting patterns in data.
- • Comfort working in Microsoft Excel or Google Sheets to organize and present findings.
- • Strong communication skills — ability to translate data into stories that drive action.
- • Familiarity with healthcare or tech industry environments is a big plus.
🏖️ Benefits
- • A high-growth, friendly, and engaging work environment with opportunities for career development.
- • Additional vacation days for better work-life balance.
- • Modern office in Warsaw’s Powiśle district with Vistula River views, recreational facilities, and great nearby restaurants.
- • Thoughtfully designed private medical package to take care of what matters most.
- • Sports card to fuel your active lifestyle.
- • Life and accident insurance for peace of mind.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ShiftKey, Inc.
ShiftKey operates a healthcare workforce marketplace that connects licensed nurses, CNAs and other clinicians with open shifts at healthcare facilities via an app-based platform. Facilities post per-diem shifts with rates and requirements; clinicians claim them, work, and submit verified time sheets for rapid payment. The platform handles credential verification, compliance tracking, ratings and payments, giving facilities on-demand staffing flexibility while letting clinicians set their own schedules. Founded in 2016 and headquartered in Dallas, Texas, ShiftKey now serves thousands of post-acute and hospital partners across the United States.
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