Credit Controller

📋 Description

• • At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence.
• • Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll.
• • We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey.
• • Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience.
• • No stitched-together services.
• • No legacy workflows disguised as software.
• • Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.
• • You’ll be joining a business with strong momentum, clear direction, and real opportunity for progression.
• • £18m annual revenue, including £9m ARR.
• • Over 1 million companies formed.
• • Certified B Corp and Carbon Neutral Business.
• • Forecast to grow 5x–10x over the next three years.
• • We're looking for a proactive Credit Controller to join BSQ Group, working closely with our accountancy-as-a-service arm to manage collections, credit risk, and client account health across a growing portfolio of SME and startup clients.
• • This is a hands-on role suited to someone who thrives in a fast-paced, scaling business and is comfortable balancing firm-but-fair collections with the kind of client relationship management that protects long-term retention.
• • Key Responsibilities:
• • Manage the end-to-end collections process for a portfolio of client accounts, chasing outstanding invoices via phone and/or email.
• • Reconcile customer accounts and resolve queries or disputes in collaboration with the accountancy service delivery team.
• • Monitor aged debt reports and proactively flag at-risk accounts, escalating in line with credit control policy.
• • Set appropriate credit limits and payment terms for new and existing clients, working with onboarding and sales teams.
• • Liaise closely with the Accountancy-as-a-Service team to ensure billing accuracy and resolve any discrepancies between service delivery and invoicing.
• • Maintain accurate, up-to-date records of collections activity, promises to pay, and account notes in the finance system.
• • Produce regular debtor reports and cashflow forecasts for the finance leadership team.
• • Negotiate payment plans for clients in financial difficulty, balancing commercial sensitivity with cash collection targets.
• • Support month-end close by ensuring debtor ledger accuracy and minimising bad debt provisions.
• • Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency.
• • What We Are Looking For:
• • Proven experience in a credit control or collections role, ideally within a B2B, subscription, or professional services environment.
• • Experience working with or alongside accountancy, bookkeeping, or financial services products is highly desirable.
• • Strong communication and negotiation skills, with the ability to manage difficult conversations professionally.
• • Confident using accounting/finance software (e.g. Xero, Sage, or similar) and comfortable with Excel/Google Sheets for reporting.
• • A commercially minded approach - understanding that credit control decisions can affect wider client relationships.
• • Highly organised, with strong attention to detail and the ability to manage a high volume of accounts.
• • CICM qualification (or working towards) is a plus but not essential.
• • A collaborative mindset, comfortable working cross-functionally with accountancy, sales, and onboarding teams.
• • What We Offer:
• • £32-35k and comprehensive benefits package.
• • Hybrid working model.
• • Real opportunities for progression as the business scales.
• • The chance to influence both customer experience and product development.
• • A culture that values ownership, impact, and continuous learning.
• • Equal Opportunities
• • 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
• • We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity.
• • We encourage individuals from all backgrounds to apply.
• • If you have a disability or special need that requires accommodation, please let us know.