Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Handle a high volume of inbound calls, with an expectation of processing approximately 50 calls per standard shift
- • Perform accurate data entry related to customer credit accounts and payment records
- • Manage simple, non-sensitive credit accounts in accordance with established organizational guidelines
- • Receive and process customer payments for open accounts
- • Reconcile outstanding account balances and maintain accurate records of accounts receivable
- • Prepare periodic reports on accounts receivable status and past-due accounts
- • Assist customers with inquiries and resolve issues related to their credit accounts
- • Approve order ticket releases for credit accounts under restriction
- • Update and summarize receivables data as needed
- • Notify and resolve uncollected COD (Cash on Delivery) transactions
- • Process and resolve NSF (Non-Sufficient Funds) checks
- • Research and resolve credit card chargebacks
- • Perform routine clerical support for functional teams, including simple calculations and record maintenance
- • Ensure all work is certified or checked by a direct supervisor
- • Identify customer needs and provide timely resolutions
- • Maintain strict attention to detail in all account handling and documentation tasks
- • Communicate effectively with customers and internal teams via phone and written correspondence
- • Organize and prioritize daily tasks to meet operational deadlines
- • Adjust work schedule as required to align with job objectives and business needs
- • Perform basic mathematical calculations accurately and efficiently
- • Respond quickly to customer needs and make timely decisions in a fast-paced environment
- • Follow through on commitments and maintain consistency in workflow
- • Utilize Microsoft Office software including Outlook, Word, Excel, PowerPoint, and Access for daily tasks
🎯 Requirements
- • 1-3 years of credit experience
- • Ability to work 8am-5pm EST or CST
- • Strong and accurate data entry skills
- • Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access)
- • Ability to perform basic math functions
- • Proven ability to work in a fast-paced environment and follow through on commitments
🏖️ Benefits
- • Health, dental, and vision insurance
- • Paid time off
- • Life insurance
- • 401(k) with company match
- • Mental health coverage
- • Paid parental leave
- • Gender affirming and family building benefits
- • Associate discounts
- • Community involvement opportunities
- • Bonus or incentive plan eligibility
Skills & Technologies
About Ferguson Enterprises, Inc.
Ferguson Enterprises, Inc. is North America's largest distributor of plumbing, HVAC, and waterworks supplies, serving residential, commercial, and municipal customers. The company operates a network of over 1,400 branches and fulfillment centers across the United States, Canada, and the Caribbean, offering more than one million products from leading brands. Established in 1953 and headquartered in Newport News, Virginia, Ferguson provides integrated supply chain solutions, digital tools, and technical expertise to contractors, engineers, and facility managers, emphasizing sustainable water infrastructure and energy-efficient building systems.
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