CRM Manager

Bitstack Technologies SAS

Job Overview

Location

Paris

Job Type

Full-time

Full Job Description

📋 Description

• As CRM Manager at Bitstack Technologies SAS, you will own the end-to-end lifecycle communications engine that drives user activation, retention, and revenue — a critical growth lever as the company scales to serve 300K+ users in its mission to democratize financial access through crypto-native banking.
• You will design, launch, and continuously optimize personalized, behavior-driven journeys across email, push, in-app, and other channels, turning messaging into measurable impact on key metrics while partnering with Product, Engineering, Data, Marketing, and Compliance to align communications with product launches and company initiatives.
• You will lead the migration to Braze, architecting a scalable CRM infrastructure — including data structure, journey design, template governance, and localization — that supports Bitstack’s next phase of growth and enables rapid experimentation.
• You will analyze both engagement and business metrics (activation, retention, conversion, revenue) to uncover lifecycle opportunities rooted in user behavior, funnel friction, feature adoption, and churn signals, using data to drive iterative experiments on timing, frequency, channel mix, and message content.
• You will operate in a fast-paced, high-ownership environment where your product and user sense directly shapes how and when Bitstack communicates with users — transforming CRM from a tactical function into a strategic growth engine.
• You will join a small, ambitious team backed by YC and top-tier VCs (13books Capital, Stillmark, Serena), where you’ll help shape not only the product but the culture and practices of an organization rebuilding finance from the ground up to empower financial freedom.

🎯 Requirements

• 3+ years of hands-on experience in CRM, lifecycle marketing, retention, or marketing automation with proven success in building and optimizing automated lifecycle systems — not just executing one-off campaigns.
• Strong expertise in user segmentation, personalization, and trigger-based communications, with a track record of using behavioral data to deliver timely, relevant messages that move key business metrics.
• Proficiency with modern CRM platforms (Braze strongly preferred), coupled with strong analytical skills to design, run, and interpret experiments on messaging, timing, frequency, and channel mix using data to drive decisions.
• Excellent verbal and written communication skills in both French and English, enabling clear collaboration across global teams and effective messaging to diverse user segments.
• Demonstrated product and user intuition — ability to determine what to say, when to say it, and to whom — grounded in deep understanding of user behavior and business impact rather than vanity metrics like opens or clicks.
• Comfort operating in a fast-paced, high-ownership startup environment where initiative, adaptability, and a builder’s mindset are valued over rigid processes or titles.

🏖️ Benefits

• Competitive salary based on experience, supplemented by Bitstack stock options to align your success with the company’s long-term growth and mission.
• Hybrid work model: flexibility to work from Bitstack’s central Paris office (Bourse) or remotely, supporting work-life balance and productivity.
• Flexible working hours to accommodate individual rhythms and peak productivity times, reflecting trust in team autonomy.
• One of the best health insurance plans in the industry, with 100% employer contributions for comprehensive coverage.
• Monthly team activities and annual offsites designed to strengthen collaboration, culture, and team cohesion in a fun, engaging way.
• Swile meal vouchers provided daily to support well-being and convenience during workdays.

Skills & Technologies

Remote

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Bitstack Technologies SAS

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About Bitstack Technologies SAS

Bitstack Technologies SAS is a French fintech company that operates a mobile application enabling users to buy, sell, and automatically invest in Bitcoin through round-up savings. The platform links to users’ bank accounts, rounds everyday purchases to the nearest euro, and invests the spare change into Bitcoin. It offers features such as recurring purchases, instant buy/sell, and secure cold storage custody. Bitstack holds a Digital Asset Service Provider registration with France’s Autorité des Marchés Financiers and is headquartered in Paris.

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