Job Overview
Location
Jakarta, Indonesia Kuala Lumpur, Malaysia
Job Type
Full-time
Category
Marketing
Date Posted
December 28, 2025
Full Job Description
đź“‹ Description
- • Drive the complete sales motion for InsiderOne’s flagship AI-driven Support Agent (Chatbot) across Indonesia and Malaysia, owning new-logo acquisition while simultaneously expanding adoption within our 2,000-customer install base.
- • Generate and manage a robust, multi-quarter pipeline through disciplined outbound prospecting, vertical industry mapping, ABM campaigns, and tight alignment with regional Marketing; consistently exceed quarterly ARR targets by closing six- to seven-figure SaaS contracts.
- • Lead high-impact discovery workshops with Heads of Customer Experience, Digital Product, and Operations to surface pain points such as ticket deflection, agent burnout, and fragmented channel experiences; convert these insights into quantified business cases that demonstrate 30-50 % cost-to-serve reduction and double-digit CSAT uplift.
- • Craft and deliver polished demos, tailored proof-of-concepts, and executive-level ROI models that spotlight the Chatbot’s multilingual NLP (Bahasa Indonesia, English, Malay, and Chinese variants), real-time intent recognition, and omnichannel deployment across WhatsApp Business API, Web chat, in-app SDK, and SMS.
- • Negotiate commercials, security addenda (ISO 27001, SOC 2, GDPR, and local data-residency clauses), and MSAs to signature—often within procurement cycles of 60–90 days—while partnering with Legal and InfoSec to de-risk redlines.
- • Orchestrate complex multi-product deals alongside Solution Consultants, positioning the Chatbot as the conversational layer that ingests first-party data from InsiderOne’s CDP, triggers hyper-personalized journeys, and feeds insights back into Email and Push orchestration engines.
- • Co-strategize with Account Directors on whitespace mapping inside existing accounts: analyze renewal calendars, digital-transformation roadmaps, and regional expansion plans to craft land-and-expand motions that add incremental ARR and reduce logo churn.
- • Distill frontline intelligence—competitive win/loss drivers, emerging channel preferences (RCS, Instagram DM, LINE), and vertical-specific feature gaps—into concise briefs for Product and Marketing, directly influencing quarterly roadmap prioritization.
- • Elevate regional sales capability by authoring battle cards, objection-handling playbooks, and customer success stories; mentor junior Account Executives and participate in global best-practice forums to raise the collective win rate.
- • Evangelize InsiderOne’s vision at marquee industry events (Tech in Asia, eCommerce Expo, CC-ASIA), customer advisory boards, and webinars, showcasing how AI chatbots transform support economics while elevating NPS and brand loyalty.
- • Maintain surgical forecasting hygiene in Salesforce: weekly commit/slip commentary, risk-mitigation plans, and stage-appropriate next steps that empower leadership to make capital-efficient investment decisions.
- • Champion InsiderOne’s social-impact initiatives—volunteering in SheCodes coding bootcamps, AI literacy programs for public-school teachers, and university hackathons—reinforcing our reputation as a progressive, mission-driven tech employer in Southeast Asia.
🎯 Requirements
- • 4+ years of quota-carrying SaaS sales experience, ideally selling CX, CRM, or marketing-automation solutions to mid-market and enterprise accounts in Indonesia or Malaysia.
- • Demonstrated track record of closing six-figure ARR deals through a consultative, value-selling methodology; familiarity with MEDDICC or Command of the Message is a plus.
- • Fluency in Bahasa Indonesia or Malay, plus professional-level English; ability to run nuanced negotiations in local language while articulating complex technical concepts to C-suite stakeholders.
- • Deep understanding of digital customer-service channels—WhatsApp Business API, live chat, social messaging—and the KPIs that matter: deflection rate, CSAT, NPS, average handle time.
- • Bachelor’s degree or equivalent; additional certifications in cloud architecture, conversational AI, or CX design are highly desirable.
🏖️ Benefits
- • Competitive OTE with uncapped commission accelerators; top performers routinely exceed 200 % of target.
- • Flexible work arrangements—choose between Jakarta, Kuala Lumpur, or hybrid remote—plus annual travel budget to visit global HQ and regional customers.
- • Comprehensive health, dental, and vision coverage for you and immediate dependents; mental-wellness stipend and 12 weeks gender-neutral parental leave.
- • Annual USD 2,000 education allowance for certifications, conferences, or language courses; internal AI bootcamps led by our own data-science team.
Skills & Technologies
Onsite
About InsiderOne LLC
InsiderOne LLC is a data-driven intelligence platform that aggregates and analyzes consumer, market, and competitive information to help businesses make faster strategic decisions. By combining proprietary data sources, AI analytics, and expert verification, it delivers real-time dashboards, alerts, and reports for product, marketing, and investment teams across retail, technology, and finance sectors.
