Customer Account Executive, EMEA

📋 Description

• • Join Ironclad, the premier AI contracting platform revolutionizing how businesses manage agreements, transforming them into strategic assets. We empower organizations to accelerate contract velocity, surface critical insights instantly, and enable agents to drive progress with unparalleled control. Whether you're involved in procurement or sales, Ironclad unifies the entire contract process on a single, intelligent platform, equipping leaders with the essential visibility needed to maintain a competitive edge.
• • As a Customer Account Executive for the EMEA region, you will play a pivotal role in managing and growing a dedicated portfolio of Ironclad customers. Your primary objective will be to drive expansion and retention by proactively understanding customer needs, identifying lucrative growth opportunities, and strategically positioning Ironclad's solutions to maximize their business value and return on investment.
• • You will be responsible for managing renewals on a quarterly basis, consistently meeting and exceeding ambitious upsell and cross-sell revenue targets, and actively mitigating churn risks to ensure the achievement of both quarterly and annual financial objectives. This requires a proactive and strategic approach to customer engagement and account management.
• • The role demands the execution of a consistent and strategic sales process throughout the entire customer lifecycle. This includes conducting thorough discovery calls to understand client challenges, articulating the unique value proposition of Ironclad, skillfully negotiating terms, and ultimately closing expansion opportunities.
• • Success in this position hinges on your ability to collaborate effectively with cross-functional teams. You will work closely with Customer Success Managers, Implementation Specialists, Support Engineers, and Product Managers to ensure seamless service delivery, foster exceptional customer satisfaction, and cultivate enduring, successful partnerships.
• • Maintaining meticulous accuracy in forecasting and pipeline hygiene within our sales tools is crucial. You will be expected to regularly report on your progress towards individual and team targets, providing clear insights into your performance and outlook.
• • Continuous professional development is key. You will be expected to consistently sharpen your sales acumen and deepen your understanding of Ironclad's evolving capabilities. Developing a profound comprehension of the specific business outcomes our customers are striving to achieve will be essential for effective solution selling.
• • This role offers a unique opportunity to contribute to the growth of a market-leading company that is consistently recognized for its innovation and excellence. Ironclad is a recognized Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and featured on Fast Company’s Most Innovative Workplaces. We are also celebrated on Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.
• • You will be instrumental in helping our EMEA clients leverage the full potential of Ironclad, ensuring they achieve their strategic objectives through efficient and intelligent contract management. This involves understanding their unique business challenges and demonstrating how Ironclad can be a transformative solution.
• • The ideal candidate will possess a strong commercial mindset, with a proven ability to manage complex accounts and drive significant revenue growth. You will be adept at building rapport with key stakeholders, understanding their business drivers, and aligning Ironclad's offerings to meet their evolving needs.
• • This is a high-impact role where your contributions will directly influence the success of our customers and the growth of Ironclad within the critical EMEA market. You will be empowered to take ownership of your accounts, drive strategic initiatives, and contribute to a culture of continuous improvement and customer-centricity.
• • We are looking for a proactive, results-oriented individual who thrives in a fast-paced, dynamic environment. Your ability to manage multiple priorities, maintain a high level of organization, and communicate effectively will be paramount to your success.
• • You will be a trusted advisor to your clients, guiding them through their contract management journey and ensuring they derive maximum value from their investment in Ironclad. This requires a deep understanding of their business operations and strategic goals.
• • Embrace the opportunity to work with some of the world's most transformative organizations, including OpenAI, the World Health Organization, and the Associated Press, who rely on Ironclad to accelerate their business operations.
• • Your role will involve not just managing existing accounts but also identifying and capitalizing on new opportunities within your book of business, demonstrating a keen eye for potential and a strategic approach to account expansion.
• • We encourage a collaborative spirit, where you will work hand-in-hand with internal teams to ensure a cohesive and exceptional customer experience from onboarding through to ongoing value realization.
• • This position demands a self-starter with a strong sense of urgency, a dedicated work ethic, and a humble yet ambitious drive to achieve outstanding results.
• • You will be comfortable navigating commercial negotiations, demonstrating flexibility and a willingness to adapt your selling style to meet the unique needs of each client and situation.
• • Ultimately, you will be a key player in Ironclad's mission to redefine contract management, making agreements a true asset for businesses across the EMEA region.