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Job Overview
Location
San Antonio, Indiana, USA
Job Type
Full-time
Category
Product Management
Date Posted
December 8, 2025
Full Job Description
đź“‹ Description
- • Be the calm, knowledgeable voice that guides customers through some of the most stressful moments of their lives. As a Customer Care Representative on The Hartford’s Group Benefits team, you will own the end-to-end experience for disability and leave-management claims, turning confusion into clarity and anxiety into confidence. Every call is a chance to rebuild a life and restore a career.
- • Own the first impression: initiate new claims with precision, empathy, and speed, following industry-leading best practices that protect both the customer and the company. You will verify coverage, explain next steps, and set realistic expectations so claimants feel heard from minute one.
- • Champion digital self-service: educate callers on how to upload documents, check status, and find answers online—reducing friction for them and freeing your time for complex cases that truly need human expertise.
- • Navigate a multi-screen, multi-system environment with confidence. You will toggle between proprietary claims platforms, knowledge bases, and CRM tools to document every interaction in real time, ensuring accuracy that downstream teams can trust.
- • Protect the brand in every interaction. Whether the caller is a factory worker on short-term disability or an HR manager coordinating FMLA leave, you will turn routine touchpoints into moments that reinforce why The Hartford has been a trusted partner for more than 200 years.
- • Solve problems on the fly. Coverage questions, missing medical records, or payroll discrepancies—you will investigate root causes, escalate when necessary, and circle back with clear, jargon-free explanations that empower customers to make informed decisions.
- • Commit to continuous learning. After five weeks of immersive, paid training (11:30 AM–8:00 PM EST, Monday–Friday), you will receive ongoing coaching, call-calibration sessions, and micro-learning bursts that keep your knowledge fresh as regulations and products evolve.
- • Maintain a distraction-free home workspace that meets technical and security standards—because protecting sensitive health and financial data is non-negotiable.
- • Embrace a schedule that supports work-life balance once training ends: Monday–Friday, 11:30 AM–8:00 PM EST year-round, with no weekend shifts and limited holiday rotation based on business need.
- • Grow without limits. The Hartford’s culture of internal mobility means top performers can move into senior claims examiner roles, leave-management specialization, or leadership tracks—often within 12–18 months.
- • Contribute to a purpose bigger than profit. Every accurate claim decision and every compassionate conversation helps families stay afloat, helps employees return to work with dignity, and helps employers maintain productivity.
🎯 Requirements
- • High-school diploma or equivalent, plus at least one year of customer-facing experience in call-center, insurance, retail, restaurant, or related field
- • Demonstrated ability to work in a fast-paced, multi-application environment while maintaining accuracy and empathy
- • Strong problem-solving, critical-thinking, and written/verbal communication skills with a customer-first mindset
- • Spanish bilingual fluency strongly preferred to serve diverse claimants and employer groups
- • Dedicated, distraction-free home workspace and hard-wired internet with minimum 10 Mbps upload / 100 Mbps download speed
🏖️ Benefits
- • Medical, dental, vision, life, and disability insurance effective on Day 1 of employment
- • 25 days paid time off plus paid holidays in your first full year, with additional accruals over time
- • Tuition reimbursement and Student Loan Paydown Program to accelerate your professional growth
- • 401(k) with company match, annual bonus eligibility, and on-the-spot recognition awards
Skills & Technologies
Go
Fiber
Remote
About The Hartford Financial Services Group, Inc.
The Hartford Financial Services Group, Inc. is a U.S.-based insurance and wealth management organization founded in 1810. It provides property, casualty, group benefits, and mutual fund services to individuals, small businesses, and large enterprises. Core offerings include commercial auto, general liability, workers' compensation, and retirement plans. The company is publicly traded on the NYSE under the ticker HIG and operates through regional offices and digital platforms across North America.
