Customer Care Specialist HU

Rohlik Group SE

Job Overview

Location

Budapest HQ

Job Type

Full-time

Full Job Description

📋 Description

• At Kifli, Customer Care is one of the reasons we’re a love brand. Customers regularly praise our service on social media — because we’re fast, human, and we actually care.
• As a Customer Care Specialist, you’ll be on the front line of that experience. You’ll help customers via phone, email and chat, handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped.
• You’ll represent a brand known for exceptional customer service — and help set the standard every day.
• You’ll work with real people and real situations — problem-solving, not scripts.
• You’ll handle both inbound and outbound communication, not just replies.
• You’ll join a team that supports each other and takes pride in doing things properly.
• Communicate with customers through email, phone and chat (inbound and outbound)
• Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
• Help customers when something goes wrong — late orders, delivery issues, complaints
• Provide accurate information about products and services
• Capture customer feedback and share it to improve our service
• Use your authority to compensate complaints with credits within defined limits
• Contribute to a positive team atmosphere — Customer Care is a team sport
• Experience from customer service or customer-facing roles
• Hungarian is a must (advanced level) — written and spoken
• English is needed (written and spoken)
• Strong communication skills and a naturally customer-oriented approach
• Stress resilience and the ability to handle conflict situations calmly
• Quick learner, comfortable with basic tools (Google Workspace)
• You can think outside the box and find the best solution for the customer
• Willingness to work in shifts is required, the role includes working on weekends

🎯 Requirements

• Experience from customer service or customer-facing roles
• Hungarian is a must (advanced level) — written and spoken
• English is needed (written and spoken)

🏖️ Benefits

• Fair pay – competitive fixed salary, no politics or hidden bonuses.
• Good food every day – free fruit, snacks, coffee & soft drinks, plus Kifli Premium Membership with 10% cashback on every purchase.
• Life, not just work – unlimited paid vacation to recharge when you need it.
• Real growth – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day.
• Recognition & team spirit – your work is seen and appreciated; we celebrate together, from warehouse to HQ.
• Dog Friendly Office
• Movement & well-being – stay active with company challenges and use your SZÉP card for health, leisure, or food benefits.
• Little extras – free parking, supportive colleagues, and a friendly, down-to-earth team culture.

Skills & Technologies

Onsite

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Rohlik Group SE

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About Rohlik Group SE

Rohlik Group is a European technology leader focused on revolutionizing the e-grocery sector. Rohlik provides customers with fast delivery, often within 60 minutes or specified 15-minute windows, and a wide selection of over 17,000 items. The company focuses on meeting the daily and weekly grocery needs of families in Europe with a broad assortment that includes private label brands, locally sourced goods, and international brands. Rohlik Group operates in multiple countries, including the Czech Republic, Hungary, Austria, and Germany. Rohlik boasts a world-class Net Promoter Score of 70% across all countries.

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