Customer Centric Engineer (EMEA Market)

Workato, Inc.

Job Overview

Location

Hyderabad, India

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Centric Engineer in the EMEA market, you will serve as a critical technical escalation point for Workato’s most complex customer issues, ensuring rapid resolution and driving long-term improvements in product reliability and supportability.
• Day to day, you will own end-to-end technical escalations from root cause analysis to code-level fixes, leverage AI tools for faster diagnostics, build internal tooling, mentor support engineers, and champion debuggability initiatives across Product Engineering.
• You will join Workato’s Global Customer Centric Engineering team, operating at the intersection of Product Engineering, Success, and Support, where deep technical expertise meets customer impact in a fast-scaling enterprise iPaaS platform trusted by 50% of the Fortune 500.
• In this role, you will deepen your expertise in distributed systems, SaaS troubleshooting, and AI-augmented engineering workflows while building cross-functional influence and contributing to product quality at scale.

🎯 Requirements

• BS/MS in Computer Science, Computer Engineering, Information Systems, or equivalent practical experience
• 3+ years of hands-on software engineering experience, including time in a customer-facing or escalation engineering role
• Strong proficiency in Ruby (Workato’s core language)
• Good understanding of network protocols and distributed systems
• Experience working in SaaS environments and with cloud infrastructure technologies
• Familiarity with both relational databases (e.g., PostgreSQL) and NoSQL data stores

🏖️ Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership of their roles
• Vibrant and dynamic work environment with a multitude of benefits supporting work-life balance
• Opportunity to work with a company recognized as an “enterprise startup to bet your career on” by Business Insider, featured in Forbes’ Cloud 100, ranked among Deloitte Tech Fast 500, and named #1 best company for remote workers by Quartz
• Exposure to cutting-edge AI integration in support workflows and the chance to drive AI-powered process improvements across the escalation lifecycle

Skills & Technologies

Python

Java

Ruby

PostgreSQL

Redis

Remote

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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