Customer Contract Manager (Budgeting Exp Required)

Syneos Health, Inc.

Job Overview

Location

USA-NC-Remote

Job Type

Full-time

Full Job Description

📋 Description

• Owns and manages the entire contract process from initiation to execution, ensuring timely delivery and alignment with standard cycle times and defined scope of work.
• Leads negotiation and preparation of financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure compliance with internal standards.
• Provides clear financial and contractual analysis and recommendations to internal stakeholders and Project Leads, proactively communicating issues and escalating material deviations to leadership until resolution is achieved.
• Collaborates closely with Pricing and Proposals teams to finalize budgets and financial models, presenting financial terms to customers with full command of internal financial policies and negotiating mutually acceptable outcomes.
• Drives quarterly contracting targets through active workload management, prioritization, and execution planning, contributing to team efforts and independently achieving individual targets aligned with departmental goals.
• Builds and maintains strong relationships with internal stakeholders including Project Leads, Business Development, and external Customers, attending face-to-face meetings or calls as needed to ensure timely contract execution.
• Updates and maintains accurate, real-time records in the Customer Relationship Management (CRM) system and Contract Management System in full compliance with Customer Contract Management (CCM) processes on a daily basis.
• Ensures all contract documents meet departmental quality standards by evaluating completeness and accuracy against guidelines, making necessary corrections, and documenting changes to guarantee high-quality deliverables.
• Adheres strictly to departmental metrics and timelines for document completion and related tasks, consistently delivering work within established turnaround windows.
• Maintains high flexibility by proactively creating and resetting priorities to meet dynamic organizational needs and standard turnaround times, identifying and raising issues before they escalate.
• Works independently with minimal supervision, demonstrating strong organizational skills and the ability to prioritize multiple concurrent tasks under pressure while maintaining attention to detail.
• Demonstrates excellent interpersonal, verbal, and written communication skills to effectively interact with individuals at all organizational levels and across diverse personalities.
• Performs all other duties as assigned, with minimal travel required (up to 25%).

🎯 Requirements

• BA/BS degree in Business Administration, Finance, or Legal field with 3–6 years of contract drafting and/or contract management experience in pharmaceutical research, go-to-market, or healthcare environments (or equivalent combination of education, training, and experience)
• Demonstrated experience in budgeting, financial modeling, and assessing budget impacts within customer contracts
• Proven ability to negotiate complex financial and contractual terms with customers while ensuring alignment with internal policies
• Excellent attention to detail and strong problem-solving skills with a track record of managing multiple high-priority tasks to meet critical deadlines
• Proficiency in using CRM and Contract Management Systems with consistent, daily data entry and process adherence
• Customer-centric mindset with strong interpersonal skills and ability to build effective relationships across internal and external stakeholders

🏖️ Benefits

• Salary range of $79,800.00 – $139,600.00 based on qualifications and experience
• Eligibility for commissions or bonus based on company and individual performance
• Comprehensive health benefits including Medical, Dental, and Vision coverage
• Company match on 401(k) contributions
• Eligibility to participate in the Employee Stock Purchase Plan
• Flexible paid time off (PTO) and sick time, with availability varying by state and local regulations

Skills & Technologies

Swift

Design

Remote

Degree Required

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Syneos Health, Inc.

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About Syneos Health, Inc.

Syneos Health is a global biopharmaceutical services organization providing clinical and commercial solutions. It integrates clinical development, outsourced commercialization, consulting, and communications services to accelerate the delivery of therapies to market. The company supports pharmaceutical, biotechnology, and medical device clients across all phases of product development and commercialization, operating in North America, Europe, and Asia-Pacific.

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