Job Overview
Location
Remote, New Delhi, IND
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As a Customer Education Manager at Wiley, you will play a key role in supporting renewable revenue and advancing Wiley’s customer-first strategy by developing and improving digital education experiences that help customers maximize the value of Wiley’s products and agreements.
- • You will lead content development for Success Hub, design and build courses in Wiley Academy, create engaging training materials (videos, guides, infographics), produce and edit training videos, repurpose content across formats, support webinar delivery and APAC event operations, maintain version-controlled content libraries, and collaborate cross-functionally to align training with customer needs and business goals.
- • You will be part of Wiley’s Sales Operations organization, working within a culture that obsesses over impact, challenges, and driving what’s next to power infinite possibilities for customers, colleagues, and society at large through science and learning innovation.
- • In this role, you will deepen your expertise in instructional design, e-learning development, and digital content creation while gaining experience with LMS platforms, video production tools, analytics, and cross-functional collaboration in a global, fast-paced environment focused on customer success and continuous improvement.
🎯 Requirements
- • Bachelor’s degree in a relevant field
- • 3+ years of experience in instructional design, e-learning development, digital content creation, or customer education
- • Experience with Learning Management Systems (e.g., Skilljar or equivalent) and Content Management Systems (e.g., AEM, Webflow, or equivalent)
- • Hands-on experience with instructional design or authoring tools such as EasyGenerator, Articulate, or similar
- • Experience with video creation or management tools is strongly preferred
- • Comfortable collaborating across regions and time zones, and working with cross-functional stakeholders
🏖️ Benefits
- • Meeting-free Friday afternoons for heads-down work and professional development
- • Robust employee programming to foster community, learning, and growth
- • Commitment to fair, transparent pay and competitive compensation with a comprehensive benefits package
- • Opportunities for continual learning and internal mobility
- • Support for health and well-being of all employees
- • Reasonable accommodation for applicants and employees with disabilities
Skills & Technologies
Remote
Degree Required
About John Wiley & Sons, Inc.
Global research and education company founded in 1807, providing academic, professional and educational content, services and platforms. Publishes peer-reviewed journals, books and digital resources across science, technology, medicine, business and the humanities. Delivers learning solutions, corporate training and assessment tools to universities, libraries, corporations and students worldwide.
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