Job Overview
Location
Work From Home – PH
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Home-Based QA, Documentation & Executive Support Specialist role is critical to ensuring software quality, clear user documentation, seamless client onboarding, and efficient executive operations for a growing technology and consulting firm. This position directly supports the CEO and contributes to the reliability and usability of AI-powered platforms, making it essential for maintaining high standards in product delivery and client satisfaction.
- • Day to day, the specialist will execute detailed test scripts, document bugs with screenshots and severity levels, perform regression and exploratory testing, write screenshot-heavy user guides for non-technical users, create and maintain SOPs and FAQs, guide clients through platform onboarding via video calls, assist with data uploads, track onboarding progress, conduct research on competitors and industry trends, prepare meeting notes, manage calendars and correspondence, handle document formatting and proofreading, perform data entry and cleanup, and support the CEO with any ad-hoc tasks requiring precision and timeliness.
- • The team at Delegate CX Inc. (DCX) is a BPO company focused on helping U.S.-based small and medium-sized businesses, especially in the promotional products industry, find global talent. DCX emphasizes a people-centered culture, growth mindset, and making hiring easy for executives and industry leaders. The role operates within a fast-paced, dynamic environment where initiative and attention to detail are highly valued.
- • In this role, the person will develop strong skills in software QA lifecycle, technical writing, client relationship management, and executive support. They will gain hands-on experience with SaaS platforms, documentation tools (Notion, Google Workspace), collaboration systems (Zoom/Teams), and issue tracking. Over time, they can grow into broader operational, product, or client success roles while contributing to meaningful product improvements and client satisfaction in a supportive, growth-oriented culture.
🎯 Requirements
- • Bachelor’s degree in Business Administration, Communications, or a related field
- • 1-3 years of experience as an executive assistant/virtual assistant or in software testing/QA
- • Strong spoken and written English communication skills
- • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- • Familiarity with SaaS products, web applications, or tech startups
- • Experience writing user documentation, help articles, or training materials
🏖️ Benefits
- • Industry-leading salary packages (PHP 50,000 - 55,000)
- • Permanent work-from-home setup
- • Company equipment provided
- • Internet stipends upon regularization
- • HMO Coverage
- • PTO credits and service incentive leaves
- • Monthly employee appreciation virtual events
- • Company-provided career skills training courses
Skills & Technologies
About Delegate CX Inc.
Delegate CX Inc. is an offshore staffing company that supplies fully managed customer experience teams for fast-growing e-commerce and SaaS brands. It recruits, trains, and embeds English-speaking support agents who work remotely from the Philippines under the client’s brand voice and processes. The firm handles performance management, QA, and workforce scheduling while the client retains day-to-day control. Services span live chat, email, voice, social media, and technical support, designed to cut labor costs and scale 24/7 coverage. Founded in 2021, it is headquartered in Austin, Texas, with operations offices in Manila.
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