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Customer Education Manager, Webinars & Training

Job Overview

Location

Remote (Canada), Remote (US)

Job Type

Full-time

Category

Software Engineering

Date Posted

June 14, 2026

Full Job Description

đź“‹ Description

  • • Serve as the primary host and facilitator of BioRender’s live webinar program, delivering high-quality, engaging sessions grounded in adult-learning principles to global scientific audiences.
  • • Own the end-to-end execution of the webinar calendar, including content planning, promotion coordination, delivery, and post-session analysis to optimize engagement and impact.
  • • Expand the webinar program’s global reach by introducing localization across timezones and languages to improve accessibility for international users.
  • • Diversify webinar content formats to include platform how-tos, feature deep-dives, use-case-based sessions, and live Q&A formats tailored to different user needs.
  • • Design and maintain standardized CSM-facing playbooks, email templates, and modular slide decks to enable customer success teams to promote and support webinars independently.
  • • Lead customized, 1:1 training sessions for high-ARR enterprise accounts, tailoring content to specific team workflows, scientific disciplines, and skill levels.
  • • Develop a scalable process for customer success teams to request and coordinate live training sessions through the Customer Education team.
  • • Provide train-the-trainer resources and internal rollout materials to empower enterprise champions and internal advocates to extend training impact.
  • • Design and deliver structured, multi-session learning paths for distinct user segments including new users, power users, admins, and scientific roles.
  • • Create digital, self-paced learning courses that complement live webinars and enable scalable, on-demand skill development across the global user base.
  • • Build certification programs that validate user proficiency with BioRender, enhancing user retention and product mastery.
  • • Independently produce all training content including scripts, slide decks, facilitation guides, and follow-up materials without reliance on external design teams.
  • • Apply a data-driven approach to track webinar attendance, engagement metrics, and conversion outcomes, iterating programs to align with business goals.
  • • Maintain a highly organized workflow to manage a dynamic webinar calendar while simultaneously developing long-term training infrastructure and digital learning products.
  • • Collaborate cross-functionally with Customer Success, Marketing, and Product teams to align education initiatives with revenue goals, product launches, and user growth strategies.
  • • Represent BioRender as the face of its educational offerings in live sessions, ensuring a polished, authoritative, and approachable presence for both scientists and executives.

🎯 Requirements

  • • 3+ years in a customer education, training, instructional design, or customer-facing enablement role at a SaaS company
  • • Background in life sciences, biology, or a scientific discipline — or deep familiarity with how scientists work and communicate
  • • Have experience using the BioRender system — we love our users!
  • • Proven experience designing and delivering engaging live webinars or training sessions to large, diverse audiences
  • • Strong on-camera and on-stage presence — you’re a confident, polished communicator who can hold a room (virtual or otherwise) with both scientists and executives
  • • Experience building structured learning programs: courses, certifications, or multi-session training curricula

🏖️ Benefits

  • • Mission-driven work: every webinar you run and every course you build helps scientists do their best work
  • • High-ownership role — you’re the face of our learning programs and have real latitude to shape what they become
  • • A product that customers genuinely love, with strong word-of-mouth and a highly engaged user community
  • • Collaborative culture with strong CS leadership and a team that moves fast and backs its work with data
  • • Competitive compensation, benefits, and remote-first flexibility

Skills & Technologies

Remote
Degree Required

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About BioRender Inc.

BioRender is a SaaS company that provides a web-based platform for scientists and researchers to create professional-grade scientific figures and illustrations. Its intuitive drag-and-drop interface and extensive library of pre-made icons and templates simplify the complex process of scientific visualization. BioRender serves academic institutions, pharmaceutical companies, and biotech firms, enabling clearer communication of research findings and accelerating scientific discovery. The platform aims to democratize scientific illustration, making it accessible to researchers of all technical backgrounds, thereby enhancing the impact and understanding of scientific work globally.

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