Customer Education Program Manager

Ashby Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end creation and delivery of customer education assets including courses, playbooks, recordings, and learning materials for Ashby Academy.
• Define the goal, audience, and format for each learning asset — translating complex Ashby workflows into clear, practical, outcome-oriented education that helps customers understand not just what to do, but why it matters.
• Build, write, record, and refine content yourself — this is a hands-on maker role, not a coordination or management role.
• Refresh and update existing Academy content to ensure alignment with current product functionality and customer workflows.
• Partner cross-functionally with Customer Success, Product, Product Marketing, and Recruiting Operations Consulting to identify high-impact education opportunities and ensure content reflects real customer use cases.
• Scope and ship 2–3 new major courses or playbooks per quarter, alongside ongoing maintenance and improvements to existing materials.
• Experiment with lighter-weight learning formats such as in-app guidance, short tutorials, and just-in-time learning moments when appropriate.
• Collaborate with subject matter experts to extract accurate, actionable insights and turn them into scalable educational content without losing momentum or clarity.
• Apply strong judgment to determine when content should be deep and comprehensive versus lightweight and fast, based on customer needs and product impact.
• Contribute to building systems, standards, and workflows that enable Customer Education to scale while maintaining high-quality, consistent learning experiences.
• Measure success by customer engagement, adoption of taught workflows, and reduction in 1:1 support requests — not by volume of content shipped.
• Work autonomously to frame problems, design solutions, and launch assets without needing fully mapped plans or rigid roadmaps.
• Maintain deep Ashby fluency to coach users effectively and translate that understanding into accurate, useful educational content from day one.
• Avoid quick hacks; prioritize high-quality, thoughtful work that delivers real customer value over optics or quantity.
• Shape the future of Ashby’s Customer Education program by helping define how it evolves, rather than just maintaining an existing structure.

🎯 Requirements

• Deep, hands-on experience using Ashby as a recruiter, recruiting operations practitioner, implementation specialist, CSM, or equivalent user with fluency in its workflows.
• Proven ability to teach complex products or processes through writing, recording, or live instruction, and translate that into scalable educational content.
• Strong writing skills with the ability to make complicated topics feel clear, practical, and actionable.
• Comfort with recording voiceovers for customer-facing learning assets.
• Experience managing multiple projects simultaneously while maintaining quality and momentum amid shifting priorities.
• Ability to work independently end-to-end — from problem framing through build and launch — without needing fully defined scope or direction.

🏖️ Benefits

• Unlimited PTO with four weeks recommended per year.
• $100/month education budget with additional development opportunities supported by manager approval.
• Twelve weeks of fully paid family leave in the US.
• 10-year exercise window for stock options.
• Extended health benefits for you and your dependents (subject to availability with Employer of Record).
• Generous equipment, software, and office furniture budget.

Skills & Technologies

Remote

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Ashby Inc.

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About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

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