Customer Engagement & Connectivity Business Architect Sr. Consultant

The Allstate Corporation

Job Overview

Location

US - Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Engagement & Connectivity Business Architect Sr. Consultant at Allstate, you will serve as the critical bridge between business strategy and technology execution, shaping how the company proactively guides and connects with millions of customers through intelligent, human-centered engagement solutions that drive protection simplicity and personalization.
• You will partner with cross-functional teams in business, technology, and user experience to define business goals, translate technical concepts into clear language, and ensure alignment between strategic priorities and implementation efforts for the Customer Engagement and Connectivity (CEC) team, a key enabler of Allstate’s AI initiatives spanning global decisioning, personalization, and customer journeys.
• Day to day, you will analyze and document current business processes, goals, and objectives, aligning them with strategic priorities while gathering input to prioritize outcomes for CEC initiatives.
• You will engage stakeholders through discovery, feedback sessions, and test-and-learn activities to validate assumptions, gather insights, and ensure new capabilities deliver intended business outcomes while identifying opportunities for optimization, reuse, and improvement across processes.
• You will collect, organize, and interpret metrics, dashboards, and experimentation results to validate decisioning strategies and synthesize complex technical information into business-friendly language for both technical and non-technical audiences.
• You will champion the adoption of new CEC capabilities by communicating how product outcomes connect to broader customer journeys and driving change management initiatives to accelerate uptake across business units and use cases.
• You will participate in agile ceremonies, contribute to plan of intent development, and lead structured change efforts using agile ways of working to ensure timely delivery of priorities and effective implementation of solutions.
• You will bridge business strategy and technology execution by designing functional flows, translating requirements, and ensuring integrated, aligned solutions that support scalable and sustainable customer engagement innovations.
• The Customer Engagement and Connectivity team operates at the forefront of Allstate’s AI-driven transformation, working to create seamless, personalized, and proactive customer experiences that reflect the company’s 90+ year legacy of innovation in protection and customer advocacy.
• Allstate’s mission to protect families from life’s uncertainties is powered by a culture of innovation, inclusion, and impact — offering you the opportunity to shape the future of protection while working alongside diverse teams committed to ethical, data-informed, and customer-centric solutions.
• In this role, you will develop deep expertise in enterprise architecture, customer journey mapping, AI-enabled decisioning, and change management — positioning you to lead strategic initiatives at the intersection of business, technology, and human experience within one of the nation’s leading insurers.

🎯 Requirements

• 3 or more years of experience in business analysis, business architecture, process improvement, or a related field, preferably within customer experience, digital transformation, or technology-enabled business solutions.
• Proven ability to influence and engage stakeholders through strong communication, visualization, facilitation, and relationship-building skills across technical and business audiences.
• Experience translating complex business requirements into technical specifications and functional system flows, ensuring alignment between strategy and execution.
• Familiarity with agile methodologies, including participation in ceremonies and contribution to plan of intent development to support timely delivery of priorities.
• Skill in analyzing and communicating outcomes from experimentation, dashboards, and performance metrics to support data-informed decision-making.
• Demonstrated capability in driving change management initiatives and accelerating adoption of new capabilities across business units and use cases.

🏖️ Benefits

• Competitive annual compensation ranging from $85,000.00 to $145,075.00, based on experience and qualifications.
• Opportunity to work remotely within the United States, offering flexibility and work-life balance.
• Access to Allstate’s comprehensive benefits package, including health, dental, vision, and wellness programs designed to support employee and family well-being.
• Exposure to cutting-edge AI initiatives and enterprise-scale customer engagement strategies within a Fortune 500 company committed to innovation and ethical technology use.
• Professional growth through involvement in strategic, high-impact projects that shape the future of customer protection and digital experience at a nationally recognized brand.
• Inclusive workplace culture that values diversity, equity, and belonging, with strong support for veterans and adherence to fair chance hiring principles in applicable jurisdictions.

Skills & Technologies

Senior

Remote

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The Allstate Corporation

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About The Allstate Corporation

The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.

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