Customer Experience Agent

📋 Description

• • As a Customer Experience Agent at Ramp, you will be the primary point of contact for customers, responsible for resolving complex issues across payments, bank linking, accounting integrations, and card programs while ensuring seamless financial operations for businesses using Ramp’s platform.
• • Your day-to-day responsibilities include engaging with customers via live calls, email, and chat; diagnosing technical and operational issues across Ramp’s product suite; managing escalations end-to-end by partnering with Engineering, Risk, Product, and Partnerships teams; using AI-powered tools to improve support efficiency; identifying process gaps and proposing improvements to SOPs and knowledge base; and communicating financial concepts clearly and empathetically to sophisticated customers such as CFOs and finance leaders.
• • Ramp is building the smart infrastructure for finance teams, automating over $100B in annualized spend across 50,000+ companies. The company values high agency, urgency, and ownership, hiring builders who solve problems end-to-end and drive consequential outcomes. Ramp customers typically save 5% and grow revenue 16% in their first year using the platform.
• • In this role, you will develop deep product expertise across fintech systems, sharpen your technical communication and troubleshooting skills, gain exposure to cross-functional collaboration with engineering and product teams, and grow your ability to influence system improvements — positioning you for long-term career growth at a high-impact, fast-moving fintech leader.