Customer Experience Clinical Coordinator (7AM - 4PM PT)

Solace Corporation

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Experience Clinical Coordinator at Solace Corporation, you will play a critical role in ensuring seamless day-to-day operations for the growing telehealth provider workforce, directly impacting patient access to care and provider experience in a mission-driven healthcare startup redefining how Americans navigate the broken U.S. healthcare system.
• You will provide real-time operational support to physicians, proactively manage schedules across 1099 and W2 providers, and serve as a key liaison between providers, patients, and internal teams when unexpected issues arise, ensuring continuity of care, fairness in scheduling, and a positive experience for both patients and physicians during high-stakes, time-sensitive situations.
• Your day-to-day responsibilities include providing immediate outreach support when visits run long or are disrupted, acting as a central point of coordination with the Medical Director during provider call-outs or technical issues, managing and optimizing schedules for a mixed workforce to ensure consistent staffing during peak demand, proactively contacting and supporting impacted patients during scheduling changes, monitoring provider utilization and no-show rates, ensuring provider calendars reflect approved availability, supporting pilot scheduling initiatives (evenings, weekends), maintaining clear documentation of operational trends, and collaborating with clinical, operations, and technical teams to resolve issues swiftly.
• You will also take on other operational duties as assigned in support of Solace’s growing telehealth organization, contributing directly to operational excellence and sustainable growth through data-informed insights and proactive problem-solving.
• Solace is a Series B healthcare technology startup founded in 2022, backed by top-tier venture capital including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire, with a fully remote U.S.-based team that is lean, mission-driven, and growing rapidly; the company is intensely focused on reducing healthcare complexity by pairing patients with expert advocates and giving them tools to make better health decisions.
• The organization prides itself on urgency, precision, and heart — rejecting complacency in favor of high-impact work — and offers an environment where you can stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply about transforming patient outcomes.
• In this role, you will develop deep expertise in telehealth operations, workforce management, and healthcare logistics while building strong cross-functional collaboration skills; you’ll gain hands-on experience tracking and interpreting key operational metrics like utilization and no-show rates, and contribute to innovative scheduling pilots that could shape the future of flexible provider work models.
• You will also strengthen your ability to make sound, empathetic decisions under pressure, refine your communication with both clinical professionals and patients, and grow into a trusted operational leader within a fast-moving, purpose-driven startup where your contributions directly affect care delivery and provider satisfaction.

🎯 Requirements

• Strong organizational skills and the ability to manage multiple real-time priorities without losing attention to detail
• Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred)
• Excellent communication skills, especially in high-pressure or time-sensitive situations
• Comfort working in a fast-paced, provider-facing environment where quick decisions matter
• Data-aware mindset: comfortable tracking metrics such as utilization, no-shows, and coverage gaps
• High degree of reliability, discretion, and sound judgment

🏖️ Benefits

• Fully remote work arrangement with a U.S.-based team
• Opportunity to work at a mission-driven Series B healthcare startup backed by top-tier venture capital
• Exposure to innovative telehealth operations and provider workforce management
• Chance to contribute to meaningful healthcare improvement by reducing system complexity for patients
• Professional growth in a fast-paced, high-impact environment that values urgency, precision, and heart
• Collaboration with clinical, operations, and technical teams in a supportive, team-first culture

Skills & Technologies

Remote

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Solace Corporation

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About Solace Corporation

Solace Corporation provides event-driven middleware and streaming data movement solutions that let enterprises connect cloud, on-premises, and IoT environments. Its PubSub+ event brokers, APIs, and managed services enable real-time information flow across applications, devices, and users for financial services, retail, transportation, and government markets. The company supports open protocols like AMQP, MQTT, JMS, and REST, integrates with Kubernetes, Kafka, and serverless platforms, and offers hybrid and multi-cloud deployment options. Headquartered in Ottawa, Canada, Solace was founded in 2001 and serves global customers requiring low-latency, high-throughput, and secure event streaming.

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