Customer Experience Clinical Coordinator (9AM - 6PM PT)

📋 Description

• • As a Customer Experience Clinical Coordinator at Solace Corporation, you will play a critical role in ensuring seamless day-to-day operations for our growing telehealth provider workforce, directly impacting patient access to care and provider experience in a mission-driven healthcare startup.
• • You will provide real-time operational support to physicians, proactively manage schedules across 1099 and W2 providers, and serve as a key liaison between providers, patients, and internal teams when unexpected issues arise, helping ensure continuity of care, fairness in scheduling, and a positive experience for both patients and physicians.
• • You will work closely with clinical, operations, and technical teams to resolve issues quickly and effectively, maintaining clear documentation and communicating operational trends and recommendations to leadership while supporting pilot scheduling initiatives that track utilization, no-show rates, and provider participation.
• • Your day-to-day responsibilities include providing real-time operational support to providers when immediate outreach is needed (e.g., rescheduling visits, contacting patients or family members), acting as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time.
• • You will manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand, proactively contact and support impacted patients when scheduling changes or delays occur, and monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership.
• • You will ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks, support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation, and maintain clear documentation and communicate operational issues, trends, and recommendations to leadership.
• • You will collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively and take on other operational duties as assigned in support of a growing telehealth organization.
• • Solace is a Series C healthcare technology startup founded in 2022, backed by top-tier venture capital including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP, with a $1B valuation following a recent Bloomberg-announced funding round.
• • Our fully remote U.S.-based team is lean, mission-driven, and growing quickly, united by a shared purpose to cut through healthcare red tape by pairing patients with expert advocates and giving them tools to make better decisions and achieve better outcomes.
• • We operate with urgency, precision, and heart—intense and purpose-driven—where doing the best work of your life is not just encouraged, it’s expected, and you’ll be surrounded by a team that cares deeply about redefining healthcare.
• • In this role, you will develop deep expertise in telehealth operations, provider workforce management, and patient experience coordination, gaining hands-on experience with scheduling systems, real-time problem-solving in clinical environments, and data-informed operational decision-making.
• • You will build critical skills in cross-functional collaboration, high-stakes communication, and process optimization while contributing directly to scalable solutions that improve healthcare access and equity for underserved populations.
• • This role offers significant growth potential into senior operations, clinical coordination, or healthcare operations leadership positions as Solace scales its telehealth footprint nationwide.