Job Overview
Location
USA - Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • As the Customer Experience Enablement Lead at Dandy Technology, Inc., you will be the go-to expert for onboarding and training clinical and non-clinical Customer Support teams, ensuring they have the tools, training, and clinical context to deliver world-class service to dental practices globally.
- • You will create, execute, and scale agent training programs by developing modular onboarding and upskill/reskill curricula, facilitating live and async learning experiences, standardizing materials for consistency, collaborating on knowledge base enhancements, and training frontline leaders to effectively support and develop their teams.
- • You will build clear lines of communication by partnering cross-functionally to gather product updates, acting as a technical translator to simplify complex roadmaps into agent-friendly guides, and serving as an information conduit to fast-track critical updates while reducing noise in a fast-paced environment.
- • You will drive process improvement by identifying opportunities to enhance agent and customer experience, owning continuous improvement of the onboarding process, and implementing changes based on agent feedback and evolving business needs.
- • Dandy is transforming the $200B dental industry by building the operating system for dental offices worldwide, empowering clinicians with technology, innovation, and world-class support to improve patient outcomes and practice efficiency.
- • You will join a rapidly growing, venture-backed company where your work directly impacts scalability and quality of customer experience as Dandy expands into new geographies and serves a global customer base.
- • You will gain deep expertise in dental clinical workflows, enablement strategy, and cross-functional leadership while developing scalable training programs that influence agent performance, customer satisfaction, and retention at a mission-driven health tech innovator.
🎯 Requirements
- • 5-7 years of experience in enablement, L&D, or internal training, preferably in high-growth or tech-enabled environments
- • Knowledge of adult learning theory and instructional design principles (e.g., Kirkpatrick model, Experiential Learning)
- • Demonstrated ability to manage a learning program end-to-end, including content creation, logistics, stakeholder management, and handling multiple projects simultaneously
- • 5+ years of experience in a dental or clinical setting developing and executing training on clinical workflows or digital health technology (e.g., intraoral scanners)
- • Deep understanding of digital dental workflows across crowns, bridges, implants, and removables
- • Outstanding written and verbal communication skills, with the ability to simplify complex information for diverse audiences and influence cross-functional partners at all levels
🏖️ Benefits
- • Comprehensive healthcare, dental, and mental health support
- • Parental planning resources and retirement savings options
- • Generous paid time off tailored to local country regulations
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
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