Job Overview
Location
Remote, Contiguous US
Job Type
Full-time
Category
Operations
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Manager at Alma, you will lead a team of associates and specialists through the company’s next stage of growth, scaling and evolving into a best-in-class service for therapists and their clients.
- • You will equip and empower your team to deliver customer-centric support at every touchpoint, particularly around complex insurance and billing issues, while elevating insights cross-functionally to Product, Design, and Marketing to drive continuous improvement.
- • Alma is on a mission to simplify access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care, with over 20,000 therapists in its network and availability in all 50 states.
- • You will learn to lead teams through ambiguity in regulated environments, leverage data to drive operational improvements, and influence product and service design based on frontline customer insights, positioning you for growth into senior CX or operations leadership roles.
Skills & Technologies
About Alma, Inc.
Alma, Inc. provides a cloud-based platform that enables healthcare providers to build and manage independent mental-health practices. The software handles scheduling, billing, insurance claims, telehealth, client communication, and compliance, while also offering a directory that helps patients find in-network therapists. Founded in 2018 and headquartered in New York City, the company partners with major insurers to simplify credentialing and claims processing for clinicians across the United States.
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