Job Overview
Location
Virtual
Job Type
Full-time
Category
Customer Support
Date Posted
April 8, 2026
Full Job Description
đź“‹ Description
- • Provides end-to-end support for customers modifying their services, focusing on generating new revenue and ensuring a positive customer experience aligned with Comcast’s service delivery strategy.
- • Day-to-day responsibilities include handling customer inquiries via phone, email, chat, and SMS; resolving complaints through active listening and problem-solving; building consultative relationships; promoting self-service tools; meeting sales and performance metrics; and maintaining accurate, compliant interactions regarding CPNI and PII.
- • Comcast Corporation is a Fortune 50 leader in media and technology, driving innovation in entertainment and online experiences, with a strong commitment to teamwork, customer-centricity, and career growth across diverse disciplines.
- • The role offers opportunities to develop consultative selling, conflict resolution, and technical product knowledge skills; progress to Level Two within 12 months; and advance through career growth plans while upholding Comcast’s Operating Principles and Net Promoter System.
🎯 Requirements
- • Some high school coursework or equivalent education
- • 0-2 years of relevant work experience in customer service or sales
- • Strong communication, problem-solving, and interpersonal skills with ability to multitask across systems
- • Flexibility to work variable shifts, including nights, weekends, and overtime (7am–midnight EST, Monday–Saturday)
- • Ability to complete required training and progress to Level Two within 12 months of hire
🏖️ Benefits
- • Base pay of $16.00/hourly (non-negotiable) with potential for 5% quarterly bonus and uncapped monthly commissions
- • Career growth and progression plans with defined pathways for advancement
- • Access to Comcast’s best-in-class benefits package, including health, financial, and emotional support resources
- • Virtual work environment with comprehensive training, coaching, and team engagement opportunities
- • Inclusive workplace culture committed to equity, diversity, and fair chance hiring practices
Skills & Technologies
About Comcast Corporation
Comcast Corporation is a global telecommunications and media conglomerate headquartered in Philadelphia, Pennsylvania. It operates through two primary segments: Comcast Cable, which provides broadband, video, voice, and wireless services under the Xfinity brand, and NBCUniversal, which owns and operates cable networks, broadcast television, filmed entertainment, and theme parks. The company also owns Sky, a leading European media and entertainment company. Comcast is one of the largest internet and pay-TV providers in the United States, serving millions of residential and business customers. Founded in 1963 as a single-system cable operator, it has grown through acquisitions and infrastructure expansion.
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