Job Overview
Location
New York
Job Type
Full-time
Category
Customer Support
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Representative at Polymarket, you will serve as the senior point of contact during weekend shifts, ensuring high-quality support during peak market activity when customer demand spikes due to sports, elections, and breaking news.
- • You will own customer experience coverage across the ticketing system, monitor community and social channels, handle complex and escalated tickets (including market disputes, withdrawal issues, KYC, and account access), route tickets to appropriate internal teams with proper PII handling, and maintain compliance with approved customer language guidelines in a regulated environment.
- • Polymarket is the world’s largest prediction market platform, enabling users to trade on real-world event outcomes across politics, economics, sports, and culture. With $21B traded in 2025 and a mission to become a global beacon of truth, the company operates as a decentralized, peer-to-peer marketplace that aggregates collective intelligence into transparent probabilities.
- • In this role, you will develop expertise in regulated consumer support, crisis escalation, and 24/7 operations, while building macros and response templates, improving team handoffs, and gaining exposure to trust and safety, compliance, and KYC/AML workflows in a fast-growing fintech/crypto environment.
🎯 Requirements
- • 2–4 years in customer experience, customer support, or trust and safety, ideally at a fintech, crypto, gaming, or regulated consumer platform
- • Weekend availability (Saturday and Sunday) is a hard requirement — standard shift is 12pm–8pm PT / 3pm–11pm ET
- • Strong written communication that shifts naturally between empathetic, firm, and neutral depending on the situation
- • Hands-on experience with CRM tooling: macros, tagging, ticket triage, basic reporting
- • Self-directed during your shift — you'll often be the most senior CX person online and need to know when to act and when to escalate
- • Clear understanding that this is a regulated U.S. platform and that customer comms must stay inside approved guidelines
🏖️ Benefits
- • Competitive salary & equity
- • Unlimited PTO
- • Full Health, Vision, & Dental coverage
- • 401k match
- • Hardware setup: new MacBook Pro, big display, & accessories
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Polymarket Inc.
Polymarket is a decentralized prediction market platform that allows users to trade on the outcomes of future events. Operating on blockchain technology, it enables individuals to bet on a wide range of topics, including politics, current events, and cryptocurrency. The platform facilitates transparent and trustless trading by leveraging smart contracts, ensuring that payouts are automatically executed based on verified event resolutions. Polymarket aims to democratize information and provide a novel way for people to engage with and profit from their insights into the future, fostering a global community of informed predictors.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
10 days ago
2 months ago
Metaverse Mod Squad, Inc.
2 months ago