Job Overview
Location
US - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • The Patient Communications Representative (PCR) is responsible for performing customer service activities to service and collect patient accounts receivables for medical accounts, playing a critical role in helping clients achieve their financial health goals through effective communication and resolution of outstanding balances.
- • Day-to-day responsibilities include communicating with patients via telephone, email, chat, and text to obtain repayment or establish payment plans, achieving assigned goals related to resolutions, call quality, and productivity, profiling patients to gather financial and demographic information, negotiating payment arrangements, and maintaining proficiency with the company’s telephone system for both inbound and outbound calls.
- • The PCR conducts account research, uses job aids and crosswalks to resolve inquiries efficiently, documents findings, and ensures all account activities comply with client standards and federal regulations including FDCPA, HIPAA, and state laws, while maintaining accurate documentation of all interactions.
- • The role requires ongoing training and adherence to compliance policies, with opportunities to develop expertise in healthcare revenue cycle management, regulatory compliance, and patient financial services, supporting long-term career growth within CorroHealth’s mission-driven environment.
🎯 Requirements
- • High school diploma or equivalent; some college preferred
- • Experience in customer service, collections, or healthcare billing preferred
- • Strong verbal and written communication skills
- • Proficiency with computer systems and telephone platforms
- • Ability to multitask and manage time effectively in a fast-paced environment
- • Knowledge of FDCPA, HIPAA, or other healthcare regulations is a plus
🏖️ Benefits
- • Opportunity to build a long-term career with investment in professional development
- • Access to ongoing training and career development programs
- • Supportive work environment focused on personal and professional growth
- • Remote work flexibility within the United States
- • Exposure to healthcare revenue cycle operations and regulatory compliance
- • Potential for performance-based recognition and advancement
Skills & Technologies
Remote
About CorroHealth, Inc.
CorroHealth provides technology-enabled revenue cycle management and clinical documentation improvement services to hospitals and health systems. The company combines analytics, robotic process automation, and specialized coding expertise to reduce denials, improve compliance, and accelerate cash collections for providers nationwide.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
