Verifications Representative, Remote NV (PST Hours)

📋 Description

• • Verify Federal and State licensing documentation for customers ordering prescription products to ensure regulatory compliance and authorize order releases.
• • Contact customers via phone and email to obtain additional information or clarify licensing details related to prescription orders.
• • Review and activate new customer accounts based on submitted licensing documentation and regulatory requirements.
• • Identify and investigate potentially fraudulent orders, escalating concerns to relevant internal departments as necessary.
• • Accurately document and update customer license information in electronic databases to maintain compliance and audit readiness.
• • Collaborate with the Sales team and other internal divisions to resolve issues related to customer orders for prescription products.
• • Maintain strict confidentiality of sensitive customer and regulatory information at all times.
• • Prioritize daily tasks effectively to meet deadlines and manage a high volume of verification requests.
• • Demonstrate strong attention to detail when reviewing complex licensing documents and ensuring accuracy in data entry and recordkeeping.
• • Apply effective telephone etiquette and dispute resolution skills when interacting with customers regarding licensing discrepancies.
• • Communicate clearly and professionally in both written and verbal formats with internal teams and external customers.
• • Adapt to changing priorities and manage multiple tasks simultaneously in a fast-paced, compliance-driven environment.
• • Participate in special projects and perform additional duties as assigned to support operational goals.
• • Utilize computer systems to access licensing databases, update records, and communicate internally; learn new systems as required.
• • Work collaboratively within a team structure while maintaining individual accountability for verification accuracy and timeliness.
• • Uphold company policies and regulatory standards in all aspects of customer verification and account management.