Job Overview
Location
USA - Remote - Colorado
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Lead Product Support Engineer serves as a technical point of contact for supporting client loyalty programs post-launch within Dentsu’s proprietary loyalty platform, ensuring platform stability, data integrity, and correct client configuration across environments.
- • Day-to-day responsibilities include triaging support requests, performing platform configuration and quality control, conducting SQL-based data validation, testing APIs via Postman, and debugging Ruby-based systems while collaborating with Client Services, Business System Analysts, Product, and Engineering teams.
- • The role operates within Dentsu Aegis Network Ltd., specifically under the Merkle brand, supporting client-facing systems in a hybrid or remote work environment with expectations for flexibility and occasional office attendance based on location.
- • The engineer will develop deep expertise in loyalty platform operations, strengthen cross-functional collaboration skills, and gain mastery in SQL, API testing, and Ruby-based troubleshooting, positioning them as a trusted technical advisor capable of driving prevention and resolution of configuration-related issues.
🎯 Requirements
- • 2–4 years of experience in technical support, application support, or analyst roles
- • Strong SQL proficiency for data validation, troubleshooting, and configuration quality control
- • Experience supporting or working within Ruby-based applications
- • Hands-on experience using Postman for API testing and validation
- • Experience performing platform configuration and configuration QA/QC for client-facing systems
- • Familiarity with ticketing systems such as Jira
- • Strong written and verbal communication skills to explain technical findings to non-technical stakeholders
- • Ability to manage multiple issues and configuration efforts simultaneously
🏖️ Benefits
- • Medical, vision, and dental insurance
- • Life insurance
- • Short-term and long-term disability insurance
- • 401k retirement plan
- • Flexible paid time off
- • At least 15 paid holidays per year
- • Paid sick and safe leave
- • Paid parental leave
Skills & Technologies
About Dentsu Aegis Network Ltd.
Dentsu Aegis Network was a multinational media and digital marketing communications group headquartered in London, operating across 145 countries. It provided advertising, media planning, digital performance, creative, data, and public relations services through agencies such as Carat, Dentsu, iProspect, Isobar, Posterscope, Vizeum, and Mcgarrybowen. The group was formed in 2012 when Japanese advertising giant Dentsu acquired the British Aegis Group for US $4.9 billion. In January 2020 the parent company Dentsu Group announced it would retire the Dentsu Aegis Network name, consolidating all operations under the single Dentsu brand, ending the eight-year lifespan of the network.
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